Club Receptionist

Position Overview

We are seeking a dedicated and customer-focused Club Receptionist to join our team at Delta Hotels by Marriott. In this role, you will serve as the first point of contact for guests, ensuring a seamless and enjoyable experience at our fitness and recreation facilities. Your responsibilities will include maintaining a clean and welcoming environment, assisting guests with inquiries, and promoting a safe and enjoyable atmosphere. This position requires a commitment to exceptional service, attention to detail, and the ability to work in a dynamic, fast-paced setting.

Key Responsibilities

The Club Receptionist will play a vital role in enhancing the guest experience by performing a variety of duties, including:

• Facility Maintenance: Regularly clean and sanitize fitness center equipment, towels, and recreation areas. Remove trash, debris, and used towels to maintain a tidy and hygienic environment. Ensure restrooms and showers are clean, stocked, and well-maintained.
• Guest Assistance: Distribute lockers and towels to guests, conduct inventory of supplies, and report low stock items to management. Provide guests with information about available facilities, activities, and services, ensuring they have a memorable stay.
• Safety and Compliance: Promote and enforce facility rules and regulations to ensure the safety and well-being of all guests and staff. Respond promptly to guest injuries or emergencies, providing first aid assistance until professional medical help arrives. Report accidents, unsafe conditions, or policy violations to management.
• Customer Service: Welcome and acknowledge guests in a warm, professional manner. Anticipate and address guest needs, assist individuals with disabilities, and express genuine appreciation for their patronage. Maintain clear and courteous communication with guests and colleagues via phone and in person.
• Operational Duties: Visually inspect equipment for defects, maintain an adequate supply of cups and water in recreation areas, and ensure all facilities are well-stocked and functional. Follow company policies and procedures, including confidentiality of proprietary information and proper use of company assets.
• Physical Requirements: Stand, sit, or walk for extended periods, and perform tasks such as lifting, carrying, or moving objects up to 50 pounds. Navigate sloping, uneven, or slippery surfaces, and perform bending, twisting, pulling, and stooping as needed.

Qualifications and Skills

To excel in this role, candidates must meet the following requirements:

• Education: High school diploma or G.E.D. equivalent.
• Certifications: Current CPR and First Aid certifications are required. Additional certifications or training may be required by local or state agencies.
• Experience: Prior experience in customer service, hospitality, or a related field is beneficial but not mandatory. The ideal candidate will demonstrate a strong commitment to guest satisfaction and facility maintenance.
• Personal Attributes: Excellent communication skills, both verbal and written. Ability to work independently or as part of a team, with a focus on delivering high-quality service. Strong organizational skills and attention to detail are essential.

Why Join Us?

At Delta Hotels by Marriott, we are committed to fostering an inclusive and diverse workplace where every associate has the opportunity to grow and thrive. As part of our global team, you will enjoy competitive benefits, professional development opportunities, and the chance to work with a passionate group of professionals dedicated to delivering exceptional guest experiences. Whether you are beginning your career or seeking a new challenge, we invite you to explore the possibilities with us.

Join us and be part of a team where you can do your best work, begin your purpose, belong to an amazing global community, and become the best version of yourself.