Application Support Resident Engineer

Position Overview

We are seeking a highly skilled and motivated Application Support Resident Engineer to join our dynamic team at Saudi AZM in Jeddah. In this pivotal role, you will serve as the primary technical liaison between our organization and our clients, ensuring seamless application performance, rapid issue resolution, and continuous system optimization. Your expertise will be instrumental in maintaining the reliability, efficiency, and scalability of our enterprise applications, thereby driving operational excellence and customer satisfaction.

Key Responsibilities

The Application Support Resident Engineer will be responsible for a wide range of critical functions, including but not limited to:

• Technical Support & Troubleshooting: Diagnose, analyze, and resolve complex application issues, ensuring minimal downtime and maximum system availability. This includes investigating errors, identifying root causes, and implementing effective solutions in a timely manner.
• System Monitoring & Maintenance: Proactively monitor application performance, conduct regular health checks, and perform preventive maintenance to preempt potential disruptions. Utilize advanced monitoring tools to track system metrics and generate actionable insights.
• Client Collaboration & Communication: Act as the primary point of contact for clients, providing clear, concise, and professional technical guidance. Translate technical jargon into understandable terms for stakeholders and ensure alignment between business needs and technical capabilities.
• Incident & Problem Management: Lead incident response efforts, coordinate with cross-functional teams, and manage problem resolution processes to restore services swiftly. Document incidents, resolutions, and lessons learned to enhance future response strategies.
• Application Enhancements & Upgrades: Collaborate with development teams to evaluate, test, and deploy application updates, patches, and new features. Ensure that upgrades are executed smoothly without disrupting ongoing operations.
• Documentation & Knowledge Sharing: Maintain comprehensive documentation of application configurations, troubleshooting steps, and best practices. Contribute to knowledge bases and conduct training sessions to empower internal teams and clients with the necessary skills.
• Vendor & Third-Party Coordination: Liaise with software vendors, service providers, and third-party partners to resolve escalated issues, negotiate service-level agreements (SLAs), and ensure compliance with contractual obligations.

Qualifications & Skills

To excel in this role, candidates must possess the following qualifications and competencies:

• Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. Relevant certifications (e.g., ITIL, CompTIA, or vendor-specific certifications) are highly desirable.
• Technical Proficiency: In-depth knowledge of enterprise applications, middleware, databases, and operating systems. Familiarity with scripting languages (e.g., Python, PowerShell) and proficiency in troubleshooting tools (e.g., Splunk, Nagios, SolarWinds) are essential.
• Problem-Solving Aptitude: Exceptional analytical and critical thinking skills, with the ability to resolve complex technical issues under pressure. A methodical approach to diagnosing problems and implementing solutions is crucial.
• Communication & Interpersonal Skills: Strong verbal and written communication skills, with the ability to interact effectively with technical and non-technical stakeholders. Fluency in English is required; additional language proficiency is a plus.
• Customer-Centric Mindset: A commitment to delivering outstanding service, with a focus on client satisfaction and relationship building. The ability to manage expectations and provide transparent updates is vital.
• Team Collaboration: Experience working in a team-oriented environment, with the ability to collaborate across departments, including IT, development, and business units. Strong organizational and time-management skills are necessary to prioritize tasks effectively.

Work Environment & Benefits

As an Application Support Resident Engineer at Saudi AZM, you will be part of a forward-thinking organization that values innovation, collaboration, and professional growth. We offer a competitive compensation package, comprehensive benefits, and opportunities for career advancement in a dynamic and supportive work environment. The role is based in Jeddah, where you will have the chance to contribute to impactful projects that drive the success of our clients and our organization.

If you are a dedicated professional with a passion for technology and a commitment to excellence, we invite you to apply and become a key player in our mission to deliver exceptional application support services.