Client Delivery Specialist (Project Based)

About Lucidya

Lucidya is an AI-native platform designed for customer experience (CX) intelligence, enabling organizations to manage entire customer lifecycles autonomously. From initial engagement to retention and growth, Lucidya provides a seamless solution that eliminates the need for fragmented insights. Unlike conventional platforms that merely surface data and leave action to the user, Lucidya completes the feedback loop with proprietary Natural Language Understanding (NLU) capabilities developed entirely in-house. Trained on millions of multilingual conversations, our platform equips marketing, support, CX, and research teams to deliver hyper-personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

Why This Role Matters

As a Client Delivery Specialist, you will serve as the on-site representative of Lucidya at our clients’ offices, playing a pivotal role in managing and coordinating the delivery of assigned client projects. This hands-on, project-based position (with a one-year duration) requires you to be embedded within a specific customer’s environment, overseeing day-to-day coordination, tracking progress, addressing challenges, and ensuring all project outcomes and deliverables are delivered as agreed. You will act as the primary liaison between Lucidya and the client, fostering strong working relationships while ensuring high-quality delivery across all assigned projects. Your ability to navigate complex stakeholder dynamics and drive project success will directly impact client satisfaction and long-term retention.

Key Responsibilities

• End-to-End Project Ownership: Manage the complete lifecycle of assigned client projects, from initial kickoff through final handover, ensuring alignment with client expectations and Lucidya’s standards.
• On-Site Coordination: Serve as the embedded Lucidya representative at the client’s office, facilitating seamless day-to-day operations, communication, and execution of project activities.
• Project Planning & Execution: Develop, track, and maintain detailed project plans, including timelines, milestones, and deliverables, while ensuring adherence to scope and quality standards.
• Cross-Functional Collaboration: Coordinate closely with internal teams—such as Product, Customer Success, Professional Services, and Support—to align resources, resolve dependencies, and ensure timely delivery of project components.
• Risk Management & Problem Solving: Monitor project progress in real-time, identify potential risks, and proactively implement mitigation strategies to address challenges before they escalate.
• Client Communication & Stakeholder Management: Serve as the primary point of contact for client communication, providing regular updates, managing escalations, and ensuring expectations are clearly set and met throughout the project lifecycle.
• Quality Assurance & Documentation: Ensure all project outcomes and deliverables meet compliance standards and are completed on time, while maintaining comprehensive project documentation, status reports, and handover materials for future reference.
• Process Improvement: Contribute to the continuous enhancement of Lucidya’s project delivery methodologies by identifying inefficiencies, proposing best practices, and implementing improvements to drive operational excellence.

Requirements

Professional & Educational Background

• Bachelor’s degree in Marketing, Business Administration, or a related field (or equivalent practical experience).
• 1-3 years of experience in project-based or operational roles, with direct customer engagement.
• 1-3 years of hands-on experience managing organic and/or paid digital campaigns across platforms such as Meta Ads Manager, Google Ads, and major social media channels.
• Proficiency in Google Analytics for monitoring and analyzing campaign performance, with a basic understanding of SEO principles.

Core Competencies & Skills

• Analytical Acumen: Strong ability to interpret data, identify trends, and optimize campaign performance to drive measurable results.
• Communication Excellence: Exceptional written and verbal communication skills, with the ability to engage stakeholders of varying cultures and seniority levels effectively.
• Time Management & Adaptability: Demonstrated ability to juggle multiple priorities in fast-paced environments while maintaining a high level of adaptability to shifting project demands.
• Bilingual Proficiency: Fluency in both Arabic and English, enabling clear and concise communication in diverse settings.

The Hiring Process

Our structured hiring process is designed to identify the best candidates efficiently and transparently:

• Screening Call: A preliminary conversation with our Talent Acquisition team to assess your background, experience, and fit for the role.
• Technical Interview: An in-depth discussion with the hiring manager to evaluate your project management expertise, technical skills, and alignment with Lucidya’s values and objectives.
• Offer: Upon successful completion of the interviews, you will receive a formal offer outlining the terms of your engagement.