Quality Assistant Director

Quality Assistant Director – Marriott International, Inc. (Riyadh)

Marriott International, Inc., a global leader in hospitality excellence, is seeking a highly motivated and detail-oriented Quality Assistant Director to join our dynamic team in Riyadh, Saudi Arabia. In this pivotal role, you will play a critical part in upholding and enhancing our world-class standards of service, operational efficiency, and guest satisfaction. The Quality Assistant Director will work closely with the Quality Director and senior leadership to implement, monitor, and refine quality assurance processes across all hotel operations, ensuring compliance with Marriott’s rigorous brand standards and industry regulations.

As a key member of the quality management team, your responsibilities will encompass a broad spectrum of duties designed to maintain the highest levels of excellence. You will conduct regular audits and inspections to assess service delivery, facility maintenance, and adherence to brand-specific protocols. Your keen eye for detail and analytical mindset will be instrumental in identifying areas for improvement, providing actionable recommendations, and driving continuous enhancement initiatives. Additionally, you will collaborate with department heads to foster a culture of accountability, training, and performance optimization, ensuring that every guest interaction reflects Marriott’s commitment to unparalleled hospitality.

The ideal candidate for this role will possess a proven track record in quality assurance, preferably within the hospitality or service industry, along with a deep understanding of international quality standards and regulatory frameworks. Strong leadership skills, exceptional communication abilities, and the capacity to influence cross-functional teams are essential. You should be proficient in data analysis and reporting, with the ability to translate insights into strategic improvements. A bachelor’s degree in Hospitality Management, Business Administration, or a related field is required, while professional certifications in quality management (e.g., ISO, Six Sigma) will be a significant advantage.

This position offers a unique opportunity to contribute to Marriott’s legacy of excellence while advancing your career in a globally recognized organization. The Quality Assistant Director will enjoy a competitive compensation package, comprehensive benefits, and the chance to work in a fast-paced, collaborative environment. If you are passionate about quality, driven by results, and eager to make a tangible impact in the hospitality industry, we invite you to apply and become part of our mission to create exceptional guest experiences.

Key Responsibilities

• Assist the Quality Director in developing, implementing, and maintaining quality assurance programs aligned with Marriott’s brand standards and operational policies.
• Conduct regular audits, inspections, and evaluations of hotel operations, including guest services, housekeeping, food and beverage, and facilities management.
• Analyze audit findings and performance data to identify trends, risks, and opportunities for improvement, presenting actionable recommendations to senior leadership.
• Collaborate with department heads to establish corrective action plans, ensuring timely resolution of identified issues and compliance with quality standards.
• Provide training and guidance to staff on quality protocols, best practices, and Marriott’s service standards to foster a culture of excellence.
• Monitor and report on key performance indicators (KPIs) related to quality, guest satisfaction, and operational efficiency, ensuring alignment with corporate objectives.
• Stay abreast of industry trends, regulatory changes, and emerging best practices in quality management, recommending adaptations to existing processes as needed.
• Support the Quality Director in preparing for external audits, certifications, and brand compliance assessments.
• Act as a liaison between hotel operations and corporate quality teams to ensure seamless communication and alignment of quality initiatives.

Qualifications and Skills

• Bachelor’s degree in Hospitality Management, Business Administration, Quality Management, or a related field. Advanced degrees or professional certifications (e.g., ISO, Six Sigma, Lean) are highly desirable.
• Minimum of 5 years of progressive experience in quality assurance, preferably within the hospitality, service, or luxury retail industries.
• In-depth knowledge of international quality standards, regulatory compliance, and brand-specific protocols (e.g., Marriott’s Quality Assurance Program).
• Proven leadership abilities with a track record of driving operational improvements and influencing cross-functional teams.
• Exceptional analytical, problem-solving, and decision-making skills, with the ability to interpret data and translate insights into strategic actions.
• Strong verbal and written communication skills, with the capacity to present findings and recommendations to stakeholders at all levels.
• Proficiency in quality management software, Microsoft Office Suite, and data analysis tools.
• Fluency in English; additional languages, particularly Arabic, are a plus.
• Willingness to travel as needed to support hotel operations and quality initiatives.