Hostess - The Jeddah EDITION

Position Overview

We are seeking a professional and personable Hostess to join the esteemed team at The Jeddah EDITION, a luxury hotel under the Marriott International brand. This role is pivotal in ensuring a seamless and welcoming guest experience, serving as the first point of contact for visitors as they arrive at our prestigious establishment. The ideal candidate will embody the essence of hospitality with a warm, attentive, and polished demeanor, contributing to the hotel’s reputation for excellence.

Key Responsibilities

• Guest Reception: Greet guests with a smile and professionalism, providing a positive first impression of The Jeddah EDITION. Manage reservations, check-ins, and check-outs with efficiency and accuracy.
• Seamless Coordination: Collaborate closely with the front desk, concierge, and housekeeping teams to ensure smooth operations and timely responses to guest requests or inquiries.
• Event Support: Assist in the preparation and execution of events, receptions, and private functions by coordinating with event planners and ensuring all logistical details are addressed.
• Guest Relations: Address guest concerns or complaints promptly and courteously, escalating issues to management when necessary to maintain high levels of satisfaction.
• Upselling Opportunities: Promote hotel amenities, services, and packages in a subtle and professional manner to enhance the guest experience and drive revenue.
• Administrative Duties: Maintain accurate records of guest interactions, reservations, and special requests, ensuring compliance with hotel policies and procedures.
• Team Collaboration: Work collaboratively with colleagues across departments to uphold the hotel’s standards of luxury and service excellence.

Qualifications and Skills

To excel in this role, candidates should possess the following attributes and experience:

• A minimum of 1-2 years of experience in a hospitality or customer service role, preferably in a luxury hotel environment.
• Exceptional communication skills, both verbal and written, with fluency in English; additional languages are a strong asset.
• A polished, professional appearance and demeanor, reflecting the high standards of The Jeddah EDITION.
• Strong interpersonal skills with the ability to engage guests from diverse backgrounds in a courteous and attentive manner.
• Proficiency in using hotel management software and reservation systems.
• The ability to multitask in a fast-paced environment while maintaining composure and attention to detail.
• A proactive approach to problem-solving and a commitment to delivering outstanding guest experiences.

Work Environment

The Hostess role at The Jeddah EDITION offers a dynamic and rewarding work environment within one of Saudi Arabia’s most iconic luxury hotels. The position involves standing for extended periods, interacting with guests, and working in a team-oriented setting that values professionalism and excellence. Candidates should be prepared to work flexible hours, including evenings, weekends, and holidays, to accommodate the hotel’s operational needs.

Why Join Us?

As a member of the Marriott International family, you will benefit from a comprehensive benefits package, including competitive compensation, career development opportunities, and access to a global network of professionals. The Jeddah EDITION is committed to fostering an inclusive and diverse workplace, where your contributions are recognized and rewarded. If you are passionate about hospitality and eager to make a lasting impression on guests from around the world, we invite you to apply for this exciting opportunity.