Head of PMO

About the Role

We are seeking a dynamic and visionary Head of PMO to lead our Project Management Office (PMO) within the Business Solutions Department. This pivotal role is designed for a leader who is passionate about transforming operational excellence, driving innovation, and delivering measurable impact across our organization. As the Head of PMO, you will be responsible for setting the gold standard in project delivery, ensuring that every initiative aligns with our strategic objectives while exceeding performance expectations. This is an exceptional opportunity to shape the future of Saudi Arabia’s leading event ticketing and experience booking platform, where technology, agility, and revenue growth converge to redefine industry standards.

Key Responsibilities

The Head of PMO will play a dual role as both a strategic leader and an operational powerhouse, overseeing the Project Manager team while ensuring the highest standards of governance, compliance, and delivery excellence. Your core responsibilities will include:

• PM Team Leadership & Performance Management:
  • Lead, mentor, and develop the Business Solutions Department’s Project Manager team, fostering a culture of accountability, continuous improvement, and high performance.
  • Set clear performance expectations, conduct regular one-on-one meetings, and deliver structured performance reviews to drive professional growth and alignment with organizational goals.
  • Strategically assign and balance project workloads across the team, ensuring optimal resource allocation, capacity management, and growth opportunities for each Project Manager.
  • Act as the primary escalation point for project-related challenges, providing expert judgment on scope, schedule, and stakeholder conflicts to unblock critical delivery issues.
  • Onboard new Project Managers into the BSD delivery model, ensuring they are fully equipped with governance expectations, tooling, reporting protocols, and stakeholder engagement best practices.
• PMO Governance & Delivery Assurance:
  • Own and enforce a robust PMO governance framework, including stage gates (G0-G5), mandatory project artifacts, Director approval workflows, and defined escalation paths to maintain compliance and transparency.
  • Conduct delivery assurance reviews, including health checks, compliance audits, and quality checkpoints, to proactively identify and address deviations from established standards.
  • Ensure consistent governance across all project types—white-label, grey-label, integration, and hybrid—while balancing rigor with practical execution to avoid bureaucratic inefficiencies.
  • Chair the Change Control Board, overseeing the intake, impact assessment, approval or rejection, re-baselining, and stakeholder communication for all change requests.
• PMO Framework Ownership & Continuous Improvement:
  • Develop, maintain, and continuously optimize the BSD PMO framework, including project lifecycles, standards, templates, toolkits, and playbooks to serve as the definitive reference for project delivery excellence.
  • Identify systemic delivery breakdowns—such as scope creep, late feasibility discovery, rework loops, and weak sign-off cultures—and implement corrective measures to eliminate recurring issues.
  • Champion a Center of Excellence mindset by codifying lessons learned, best practices, and innovative methodologies to elevate the maturity of the PM team’s capabilities.
  • Maintain and enhance PM onboarding documentation and standards, reducing time-to-productivity for new hires and ensuring consistency in delivery approaches.
• Portfolio Reporting & Executive Visibility:
  • Own the portfolio reporting cadence, producing high-impact deliverables such as weekly portfolio health reviews, monthly performance packs, and steering committee materials for senior leadership, including the Director and CCO.
  • Provide data-driven insights into portfolio performance, including schedule variance, budget variance, scope volatility, RAID trends, and cross-project dependency visibility to inform strategic decision-making.
  • Establish and uphold a "single source of truth" for portfolio status, ensuring data integrity, governance traceability, and executive-level visibility into project health and risks.

Ideal Candidate Profile

We are looking for a results-driven leader with a proven track record in PMO governance, project delivery excellence, and team leadership. The ideal candidate will possess:

• Extensive experience (8+ years) in project management, with at least 3+ years in a PMO leadership role, preferably within a high-growth technology or digital platform environment.
• A deep understanding of PMO frameworks, methodologies (e.g., Agile, Waterfall, Hybrid), and governance models, with a focus on scalability and adaptability.
• Exceptional leadership skills, with the ability to inspire, mentor, and develop high-performing teams while driving accountability and performance.
• Strong analytical and reporting capabilities, with a keen eye for identifying trends, risks, and opportunities to optimize project outcomes.
• Excellent stakeholder management skills, with the ability to influence senior leadership, cross-functional teams, and external partners to align on project objectives and deliverables.
• A passion for continuous improvement, innovation, and operational excellence in a fast-paced, dynamic environment.

If you are a strategic thinker with a relentless drive for excellence and a desire to lead transformative change, we invite you to join our team and help shape the future of event ticketing and experience booking in Saudi Arabia.