Admin Assistant

Position Overview

We are seeking a highly organized and detail-oriented Administrative Assistant to join our dynamic team at a prestigious luxury hospitality property. In this role, you will play a pivotal part in ensuring seamless operations by managing administrative tasks, maintaining records, and providing exceptional support to both guests and staff. The ideal candidate will possess strong technical proficiency, excellent communication skills, and a commitment to delivering service excellence in a fast-paced environment.

Key Responsibilities

• Data Management and Record Keeping: Utilize standard office equipment, including computers, keyboards, mice, or trackballs, to input, retrieve, and update information in databases, ensuring accuracy and efficiency in maintaining guest reservations, records, and files. Respond promptly and professionally to guest inquiries and requests.
• Document Preparation and Communication: Draft, edit, and review correspondence, memos, reports, and other documents using word processing, spreadsheet, database, or presentation software. Transmit information via email, fax, or traditional mail, ensuring timely and accurate delivery.
• Office Organization and Filing: Develop, maintain, and manage both digital and physical filing systems for records, reports, and documents. Organize, classify, and archive office activities, business transactions, and other relevant materials to facilitate easy retrieval and compliance with company standards.
• Guest Service Excellence: Greet and assist guests with professionalism and courtesy, adhering to company policies and procedures. Anticipate and meet guest needs, provide assistance to individuals with disabilities, and express gratitude for positive feedback. Maintain a neat and professional appearance, including uniform standards, and uphold the confidentiality of proprietary information.
• Communication and Collaboration: Communicate clearly and professionally in both written and verbal formats. Answer telephones with appropriate etiquette, listen actively to colleagues’ concerns, and respond effectively to support team objectives. Foster and maintain positive working relationships across departments to contribute to a cohesive and productive work environment.
• Physical Requirements: Perform duties that may involve moving, lifting, carrying, pushing, pulling, or placing objects weighing up to 10 pounds (4.54 kg) independently. Adapt to varying workloads and priorities as assigned by supervisors.
• Compliance and Professionalism: Adhere to all company policies, procedures, and standards. Protect company assets and maintain the confidentiality of sensitive information. Embrace the company’s commitment to diversity, equity, and inclusion by fostering an environment that values and respects individual differences.

Qualifications and Skills

To excel in this role, candidates should demonstrate the following:

• Proven experience in an administrative or clerical role, preferably within the hospitality or luxury service industry.
• Proficiency in standard office software, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Exceptional organizational skills with a keen attention to detail and accuracy.
• Strong interpersonal and communication abilities, with fluency in English; additional language skills are a plus.
• Ability to work independently, prioritize tasks, and manage time effectively in a high-volume environment.
• Commitment to delivering high standards of guest service and maintaining a professional demeanor at all times.
• Willingness to adhere to company policies regarding confidentiality, uniform standards, and workplace conduct.

Why Join Us?

As part of Marriott International, a global leader in hospitality, you will be joining a prestigious brand renowned for its commitment to excellence, innovation, and unparalleled guest experiences. Our team at Ritz-Carlton embodies the epitome of luxury, elegance, and personalized service, offering you the opportunity to grow your career in a dynamic and supportive environment. We foster a culture of diversity, equity, and inclusion, where your unique talents and perspectives are celebrated and valued. If you are passionate about delivering exceptional service and seeking a rewarding career in the hospitality industry, we invite you to apply and become part of our extraordinary team.