Supervisor Dark Stores

About Nawel | نــاول

Nawel | نــاول is a pioneering logistics and storage solutions provider dedicated to empowering e-commerce businesses and enterprises with fast, reliable, and efficient delivery services. Through an extensive network of strategically located dark stores, fulfillment centers, and third-party logistics (3PL) facilities across Saudi Arabia’s major cities, Nawel | نــاول ensures seamless integration with multiple delivery channels. This infrastructure enables rapid Q-Commerce fulfillment, allowing merchants to meet customer demands within hours while maintaining exceptional service standards. With a vision to lead the storage and logistics sector in Saudi Arabia, Nawel | نــاول combines operational excellence, cutting-edge technology, and customer-centric solutions to drive growth and innovation in the rapidly evolving e-commerce landscape.

Role Overview

The Supervisor Dark Stores plays a pivotal role in ensuring the smooth and efficient operation of assigned dark stores in Riyadh. This full-time, on-site position requires a proactive leader who will oversee all aspects of daily operations, including last-mile logistics, inventory accuracy, order picking, packing, and dispatch. The supervisor will be responsible for maintaining high standards of fulfillment accuracy and timeliness, ensuring that orders are processed and delivered without errors. By managing and scheduling staff, monitoring performance metrics, and enforcing compliance with safety and operational protocols, the supervisor will uphold the company’s commitment to excellence and customer satisfaction.

Key Responsibilities

• Operational Oversight: Supervise daily activities within the dark store, including last-mile logistics, inventory management, order fulfillment, and dispatch operations to ensure seamless execution and adherence to service level agreements.
• Team Leadership: Manage and schedule frontline staff, assign tasks, and provide training to enhance productivity and efficiency. Foster a collaborative and high-performance work environment.
• Performance Monitoring: Track and analyze key performance indicators (KPIs) to evaluate operational efficiency, identify areas for improvement, and implement corrective actions to optimize workflows.
• Quality and Safety Compliance: Ensure strict adherence to safety protocols, quality standards, and standard operating procedures (SOPs) to maintain a secure and compliant work environment.
• Stakeholder Coordination: Collaborate with logistics partners, delivery teams, and internal departments to resolve operational challenges, streamline processes, and enhance service delivery.
• Process Improvement: Lead initiatives to enhance operational efficiency, including the implementation of new procedures, systems, and technologies to support the company’s Q-Commerce objectives.
• Reporting and Analysis: Generate and present operational reports, highlighting performance trends, challenges, and opportunities for continuous improvement.

Qualifications and Skills

To excel in this role, candidates must possess the following qualifications and competencies:

• Experience: A minimum of two years in warehouse, fulfillment center, or dark store operations, with a strong understanding of last-mile logistics, inventory control, and order processing.
• Leadership: Proven supervisory or team leadership experience, including managing shift schedules, performance evaluations, and training frontline staff.
• Operational Excellence: Exceptional organizational and planning skills, with the ability to prioritize tasks and manage high-volume environments under tight deadlines.
• Language Proficiency: Fluency in both English and Arabic to facilitate effective communication with diverse teams and stakeholders.
• Technical Aptitude: Basic proficiency in data analysis and reporting, including tracking KPIs, identifying operational issues, and implementing corrective measures. Familiarity with warehouse management systems (WMS) or related digital tools is highly desirable.
• Industry Knowledge: In-depth understanding of logistics and last-mile delivery processes, particularly in fast-paced e-commerce or Q-Commerce environments.
• Compliance and Safety: Commitment to maintaining compliance with safety regulations, quality standards, and operational procedures in storage and fulfillment facilities.
• Communication and Collaboration: Strong interpersonal skills to effectively coordinate with internal teams, merchants, and external partners to achieve operational goals.
• Education: A relevant diploma or bachelor’s degree in logistics, supply chain management, business administration, or a related field is preferred. Prior experience in the e-commerce sector is essential.

Join Nawel | نــاول and contribute to shaping the future of logistics and e-commerce in Saudi Arabia. This role offers an exciting opportunity to lead a dynamic team, drive operational excellence, and play a key role in the company’s growth journey.