Waiter/Waitress (Arabic Speaking)

About the Role

Join an esteemed member of the Accor network, a global hospitality leader operating over 4,500 hotels, 10,000 restaurants, and lifestyle destinations across 5,500 properties worldwide. As a Waiter/Waitress (Arabic Speaking), you will play a pivotal role in delivering exceptional guest experiences while contributing to a culture of responsibility, sustainability, and professional growth. This position offers a unique opportunity to develop your skills within a dynamic environment where every interaction—whether with guests, colleagues, or the community—creates lasting impressions. Embrace the philosophy of Heartist®, where passion and purpose drive excellence in hospitality.

Key Responsibilities

The Waiter/Waitress (Arabic Speaking) is responsible for providing outstanding food and beverage service in alignment with the hotel’s service standards, policies, and procedures. Your role will encompass a range of duties designed to ensure guest satisfaction, operational efficiency, and adherence to brand excellence. Below are the core responsibilities associated with this position:

• Guest Service Excellence: Anticipate and fulfill guest needs proactively by understanding their preferences and maintaining detailed guest profiles. Present menus with confidence and clarity, ensuring a seamless dining experience.
• Operational Compliance: Adhere to grooming standards at all times, maintaining a professional and polished appearance. Stay updated on the restaurant menu, daily specials, beverage offerings, and appropriate garnishes to provide accurate recommendations.
• Financial and Performance Tracking: Monitor and achieve daily financial targets, including LQA (Local Quality Assessment), TrustYou, and Forbes ratings. Utilize opening and closing checklists to ensure smooth venue operations and maintain service stations in a clean, organized, and fully stocked condition.
• Health and Safety Standards: Maintain compliance with HACCP (Hazard Analysis Critical Control Points) and FIFO (First In, First Out) standards as mandated by regional regulations. Follow the Hotel Evacuation Policy during emergencies and report any maintenance issues through the designated system.
• Team Collaboration and Development: Attend all briefings, training sessions, and special projects as directed by management. Foster a collaborative team environment by displaying initiative, creativity, and a commitment to professional values. Serve as a motivator and role model for colleagues, driving a culture of accountability and excellence.
• Guest Feedback Management: Address guest feedback promptly and accurately by updating the Glitch Report system. Identify potential service breakdowns before they occur and escalate issues to management to ensure timely resolution.
• Cross-Functional Support: Perform additional duties or assist in other departments as requested by management, demonstrating flexibility and a willingness to contribute to the hotel’s overall success.

Qualifications and Skills

To thrive in this role, candidates must possess a blend of personal attributes and professional competencies. The ideal candidate will be:

• Customer-Centric: A strong orientation toward guest satisfaction, with excellent communication skills in both English and Arabic. A positive attitude and well-spoken demeanor are essential to creating memorable interactions.
• Results-Driven: Committed to achieving performance targets while maintaining high standards of service. Displays initiative and creativity in problem-solving to enhance guest experiences.
• Team-Oriented: A collaborative team player who fosters a supportive and inclusive work environment. Demonstrates leadership qualities and a commitment to professional growth.
• Adaptable and Open-Minded: Embrace change and new challenges with enthusiasm, contributing fresh ideas to improve processes and guest services.
• Professional Values: Upholds integrity, accountability, and a strong work ethic, aligning with the hotel’s core values and ethical standards.

Location and Additional Information

This position is based in Turaif, Saudi Arabia, offering a unique opportunity to contribute to the vibrant hospitality landscape in the region. Fluency in both English and Arabic is preferred to effectively engage with a diverse guest base and ensure seamless communication.

If you are passionate about delivering exceptional service, thrive in a fast-paced environment, and seek a role where your contributions make a tangible difference, we invite you to apply and become part of our global team of Heartists®.