Receptionist-Operations-Club Management-CX

Join Leejam Sports Company as a Receptionist-Operations-Club Management-CX in Jubail, Saudi Arabia

Leejam Sports Company, the largest fitness club operator in the Middle East, is seeking a dedicated and customer-focused Receptionist-Operations-Club Management-CX to join our dynamic team in Jubail. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional service while supporting the seamless operations of our premier fitness facilities. As a key member of our team, you will play a pivotal role in enhancing the member experience, ensuring operational efficiency, and contributing to the continued success of our clubs.

Key Responsibilities

In this multifaceted position, you will be responsible for a wide range of duties that blend receptionist, operations, and club management functions. Your primary responsibilities will include:

• Member Engagement and Customer Service: Serve as the first point of contact for members and guests, providing a warm and professional welcome. Address inquiries, resolve concerns, and ensure a positive experience for all visitors to the club.
• Operational Support: Assist in the day-to-day operations of the club, including managing front desk activities, coordinating with staff, and ensuring adherence to company policies and procedures. Maintain accurate records of member interactions and facility usage.
• Club Management Assistance: Support the club management team by monitoring facility operations, ensuring cleanliness and safety standards are met, and assisting with the implementation of club initiatives and events.
• Administrative Duties: Handle administrative tasks such as answering phones, scheduling appointments, processing membership inquiries, and managing front desk operations with efficiency and professionalism.
• Team Collaboration: Work closely with fitness instructors, personal trainers, and other staff to foster a collaborative environment that promotes member satisfaction and retention. Participate in team meetings and contribute to continuous improvement efforts.
• Technology and Systems Management: Utilize club management software and other digital tools to track member data, process transactions, and generate reports as required. Stay updated on technological advancements to enhance operational efficiency.

Qualifications and Skills

To excel in this role, you should possess the following qualifications and skills:

• A high school diploma or equivalent; a degree in business administration, hospitality, or a related field is a plus.
• Proven experience in a customer service or receptionist role, preferably in a fitness, hospitality, or service-oriented environment.
• Strong communication and interpersonal skills, with the ability to interact professionally with diverse groups of people.
• Excellent organizational and multitasking abilities, with a keen attention to detail.
• Proficiency in using computers and relevant software applications, including Microsoft Office Suite and club management systems.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by the club’s operational needs.
• A proactive approach to problem-solving and a commitment to delivering outstanding member experiences.

Why Join Leejam Sports Company?

At Leejam Sports Company, we are committed to fostering a culture of growth, innovation, and excellence. As an employee, you will benefit from:

• A dynamic and supportive work environment that encourages professional development and career advancement.
• Competitive compensation packages and comprehensive benefits, including health insurance, paid time off, and employee discounts on fitness services.
• Opportunities to contribute to a meaningful mission that promotes health and wellness across the Middle East.
• Access to training and development programs designed to enhance your skills and advance your career within the company.
• A collaborative and inclusive workplace that values diversity, teamwork, and continuous improvement.

If you are a motivated individual with a passion for customer service and a desire to make a positive impact in the fitness industry, we invite you to apply for the Receptionist-Operations-Club Management-CX position in Jubail. Join us in our mission to inspire and empower individuals to lead healthier, more active lives.