Sales Coordinator

Position Overview

We are seeking a highly organized and customer-focused Sales Coordinator to join our dynamic team at St. Regis Hotels & Resorts, located on the breathtaking Ummahat Island 1 in the Red Sea, Saudi Arabia. This role is pivotal in supporting our Sales & Marketing department by ensuring seamless operations, fostering brand awareness, and delivering exceptional service to our esteemed guests. The ideal candidate will thrive in a fast-paced environment, demonstrating strong administrative skills, attention to detail, and a commitment to upholding the luxury standards synonymous with the St. Regis brand.

Key Responsibilities

As a Sales Coordinator, you will play a critical role in enhancing the guest experience and driving revenue growth through a variety of essential tasks:

• Administrative Support: Perform general office duties to support Sales & Marketing, including filing, email correspondence, data transcription, faxing, and photocopying to maintain efficient operations.
• Document Preparation: Develop and manage sales-related documents throughout the sales cycle, such as proposals, contracts, and banquet event orders, ensuring accuracy and adherence to company standards.
• Brand Promotion: Champion the St. Regis brand internally and externally by assembling and distributing promotional materials, brochures, and information packages to enhance brand visibility and guest engagement.
• Sales Techniques & Revenue Optimization: Apply strategic sales techniques to maximize revenue while fostering guest loyalty and satisfaction, aligning with Marriott International’s commitment to excellence.
• Data Management: Utilize specialized software to input, update, reconcile, and verify sales-related data, including commissions, initiatives, and third-party transactions, ensuring data integrity and compliance.
• Guest Relations: Act as a primary point of contact for guests, addressing inquiries via phone and email regarding hotel facilities, services, room types, rates, packages, promotions, dining options, and special events with professionalism and warmth.
• Policy & Procedure Compliance: Adhere to all company policies and procedures, maintaining a polished and professional appearance, safeguarding proprietary information, and protecting company assets.
• Guest Experience Enhancement: Greet and acknowledge guests in accordance with company standards, anticipate their service needs, and express genuine appreciation for their patronage.
• Communication Excellence: Communicate clearly and professionally with colleagues and guests, prepare and review written documents meticulously, and handle phone inquiries with proper protocol and courtesy.
• Team Collaboration: Foster positive working relationships by actively listening to colleagues, addressing concerns appropriately, and supporting team objectives to achieve collective success.
• Quality Assurance: Uphold and meet the company’s quality assurance expectations to ensure consistent service delivery and guest satisfaction.
• Physical Requirements: Perform basic physical tasks such as moving, lifting, transporting, pushing, pulling, and positioning objects weighing 10 pounds or less without assistance.
• Additional Duties: Undertake other reasonable tasks as assigned by supervisors to contribute to the overall success of the department and the organization.

Qualifications & Skills

To excel in this role, candidates should meet the following criteria:

• Education: High school diploma or equivalent GED certification.
• Experience: Minimum of one year of relevant work experience in a customer service, administrative, or sales support role.
• Supervisory Experience: Not required; however, the ability to work collaboratively within a team is essential.
• Certifications/Licenses: None required.
• Language Proficiency: Fluency in English; additional languages are a plus.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with sales or property management software is advantageous.

Why Join St. Regis Hotels & Resorts?

At St. Regis Hotels & Resorts, we are dedicated to creating unforgettable luxury experiences that exceed guest expectations. Our team is the heart of our success, and we value diversity, inclusion, and professional growth. Marriott International is an equal opportunity employer committed to fostering a welcoming and accessible workplace for all associates. We celebrate the unique backgrounds, talents, and perspectives of our team members, ensuring that everyone has the opportunity to thrive in a supportive and inclusive environment.

If you are passionate about delivering exceptional service, possess strong organizational skills, and are eager to contribute to a world-class hospitality brand, we invite you to apply and become part of our esteemed team at St. Regis Hotels & Resorts.