Sales Representative-Operations-Region Management-Club Management-CX

Job Overview

We are seeking a dynamic and results-driven Sales Representative specializing in Operations, Region Management, Club Management, and Customer Experience (CX) to join our team at Leejam Sports in Saudi Arabia. This role is designed for a professional who thrives in a fast-paced environment, possesses strong leadership capabilities, and is committed to driving sales growth while ensuring operational excellence across multiple regions and clubs. The ideal candidate will act as a bridge between sales strategy and on-ground execution, ensuring alignment with corporate objectives while delivering exceptional customer experiences.

Key Responsibilities

• Sales Strategy Execution: Develop and implement targeted sales strategies to maximize revenue generation within assigned regions and clubs. Identify and pursue new business opportunities while maintaining strong relationships with existing clients.
• Region and Club Management: Oversee the performance of multiple clubs within designated regions, ensuring adherence to sales targets, operational standards, and brand guidelines. Act as a liaison between regional management and club-level teams to foster collaboration and consistency.
• Operational Oversight: Monitor and optimize daily operations across clubs to enhance efficiency, productivity, and profitability. Address operational challenges proactively and implement corrective measures to maintain high standards of service delivery.
• Customer Experience (CX) Enhancement: Lead initiatives to elevate customer satisfaction by analyzing feedback, identifying pain points, and implementing improvements. Ensure that all customer interactions align with the company’s CX vision and brand promise.
• Team Leadership and Development: Mentor and coach regional and club-level sales teams to build a high-performing workforce. Conduct regular performance reviews, provide constructive feedback, and foster a culture of continuous improvement and accountability.
• Data Analysis and Reporting: Utilize sales and operational data to generate actionable insights and reports. Track KPIs such as revenue growth, customer retention, and operational efficiency, and present findings to senior management to inform strategic decisions.
• Compliance and Standards Adherence: Ensure all sales and operational activities comply with company policies, industry regulations, and ethical standards. Maintain a thorough understanding of local market dynamics and competitive landscape to stay ahead of industry trends.

Qualifications and Skills

To excel in this role, candidates must possess the following qualifications and competencies:

• Education: Bachelor’s degree in Business Administration, Marketing, Sales, or a related field. Advanced degrees or certifications in sales management, operations, or customer experience are highly desirable.
• Experience: Minimum of 5 years of progressive experience in sales, operations management, or regional leadership within the sports, fitness, or hospitality industry. Proven track record of achieving sales targets and driving operational excellence in a multi-site environment.
• Leadership Abilities: Demonstrated experience in leading and motivating cross-functional teams, with a focus on performance management and talent development. Strong decision-making skills and the ability to inspire confidence in team members.
• Analytical and Strategic Thinking: Proficiency in data analysis, market research, and strategic planning. Ability to interpret complex data sets and translate insights into actionable strategies that drive business growth.
• Customer-Centric Mindset: A passion for delivering exceptional customer experiences and a deep understanding of CX principles. Strong interpersonal skills with the ability to build and maintain long-term client relationships.
• Technical Proficiency: Familiarity with CRM systems, sales automation tools, and data analytics platforms. Strong proficiency in Microsoft Office Suite and other business applications.
• Language Skills: Fluency in English and Arabic is required. Additional language skills are a plus.

Why Join Leejam Sports?

As a leading sports and fitness company in Saudi Arabia, Leejam Sports offers a dynamic and rewarding work environment where innovation and excellence are at the forefront. Our commitment to customer satisfaction, employee development, and operational integrity makes us an employer of choice. Joining our team means contributing to the growth of a brand that is shaping the future of the sports and fitness industry in the region. We offer competitive compensation packages, opportunities for career advancement, and a supportive culture that values collaboration and continuous learning.