E-Commerce Specialist

About Alomar Holding Company

Alomar Holding Company, a leading Saudi-based diversified investment group, specializes in real estate development, property management, and strategic business ventures. As the company expands its footprint across multiple sectors, e-commerce has become a critical driver of brand visibility, customer engagement, and commercial success. This role is designed for a detail-oriented professional who thrives in a fast-paced online retail environment, ensuring seamless operations across diverse digital storefronts and channels.

Position Overview

As an E-Commerce Specialist, you will serve as the backbone of our online retail operations, overseeing the day-to-day management of multiple e-commerce stores under our expanding portfolio. Your role will be pivotal in maintaining a high-performance digital shopping experience, optimizing sales, and ensuring operational excellence across all platforms. You will collaborate closely with cross-functional teams, including warehouse operations, marketing, design, and customer service, to deliver a cohesive and customer-centric online presence.

Key Responsibilities

• Store Operations Management: Oversee the daily functionality of all company online stores, ensuring smooth transactions, accurate product listings, and consistent branding across platforms such as Shopify, Salla, Zid, Amazon, Noon, and others.
• Product & Inventory Management: Upload, update, and organize product information, including high-quality images, detailed descriptions, pricing, variations, specifications, and real-time stock availability to maintain accuracy and customer trust.
• Promotions & Campaign Execution: Develop, implement, and monitor promotional strategies, including discount codes, bundles, seasonal offers, and dynamic website banners to drive sales and enhance customer engagement.
• Order & Delivery Coordination: Track incoming orders from placement to delivery, liaising with warehouse teams, suppliers, and shipping partners to resolve delays, cancellations, returns, refunds, and customer complaints efficiently.
• Customer Interaction & Support: Respond promptly to customer inquiries via website chat, WhatsApp, social media, marketplaces, and other digital channels, ensuring a positive and professional experience.
• Platform & Data Integrity: Maintain precise and up-to-date product, inventory, order, and customer data across all e-commerce platforms, while ensuring compliance with pricing, VAT settings, shipping fees, payment methods, and return policies.
• Collaboration & Reporting: Work closely with marketing and design teams to create compelling campaign assets, such as banners, product images, landing pages, and promotional content. Generate weekly and monthly performance reports to analyze sales trends, identify opportunities, and address operational challenges.
• Initiative & Adaptability: Support the launch of new stores, products, sales channels, and online campaigns, adapting quickly to peak periods, seasonal promotions, and urgent operational needs.

Qualifications & Requirements

• Education & Experience: Bachelor’s degree in Business Administration, Marketing, E-Commerce, Information Systems, or a related field is preferred. A minimum of 2 years of hands-on experience in operating an online store is mandatory, with practical expertise in platforms such as Shopify, Salla, Zid, Amazon, Noon, WooCommerce, or Magento.
• Technical & Analytical Skills: Familiarity with e-commerce performance metrics, including sales volume, conversion rates, average order value, return rates, and top-selling products. Proficiency in using e-commerce dashboards, marketplace seller portals, inventory systems, and order management tools is highly valued.
• Communication & Collaboration: Strong English communication skills are essential. Experience coordinating with marketing and design teams to develop promotional content is a plus. Proficiency with communication tools such as WhatsApp Business, email, Microsoft Teams, Slack, or similar platforms is advantageous.
• Certifications & Availability: Certifications in Shopify, Salla, Zid, Google Analytics, digital marketing, or e-commerce operations are preferred but not mandatory. Immediate availability to join within 30 days or less is preferred, along with the flexibility to support stores during peak campaign periods and urgent operational issues.

Why Join Us?

This is an exceptional opportunity to contribute to the growth of a dynamic and forward-thinking organization while developing your expertise in e-commerce operations. You will play a central role in shaping the digital retail experience for our brands, driving sales performance, and ensuring customer satisfaction. If you are a proactive problem-solver with a passion for online retail, we invite you to apply and become a key player in our e-commerce success story.