Service One Agent (Saudi National Talent) - In Room Dining - Food & Beverage - Jumeirah The Red Sea

About Jumeirah

Jumeirah stands as a preeminent global leader in luxury hospitality, proudly operating under the umbrella of Dubai Holding. With a distinguished portfolio comprising 29 properties across 11 countries in the Middle East, Europe, and Asia, Jumeirah has redefined opulence since its inception in 1999 with the iconic Jumeirah Burj Al Arab. The brand is celebrated for its unparalleled beachfront resorts, sophisticated city hotels, and exclusive residences. From the pristine Maldivian island paradise of Jumeirah Olhahali Island to the artistic elegance of Jumeirah Capri Palace in Italy and the contemporary reinterpretation of a British classic at Jumeirah Carlton Tower in London, Jumeirah epitomizes warm, generous service and the creation of bespoke, purposeful experiences that resonate with guests worldwide.

About the Role

We are seeking a motivated and professional Service One Agent (Saudi National Talent) – Food & Beverage to join the esteemed team at Jumeirah The Red Sea. This pivotal role is integral to delivering exceptional in-room dining and guest service, ensuring every interaction reflects the brand’s commitment to luxury and excellence. The successful candidate will serve as the first point of contact for guest inquiries, manage communications with precision, and uphold the highest standards of hospitality.

Key Responsibilities

• Communication & Guest Service: Answer all incoming calls promptly and professionally, adhering to departmental standards. Utilize standardized English and phrases to ensure consistency and clarity. Assist guests with requests or direct them to the appropriate department or room number with efficiency and courtesy.
• Message & Request Management: Handle all incoming and outgoing faxes, messages for in-house and expected guests, and follow up on all duties and requests. Ensure timely resolution of guest inquiries and escalate satisfaction issues to senior colleagues immediately to maintain exceptional service standards.
• Emergency & Issue Resolution: Manage emergencies with composure and urgency, addressing guest concerns promptly and escalating critical issues to management as required. Prioritize guest satisfaction and ensure all requests are resolved to the highest standards.
• Operational Coordination: Attend daily briefings, review updates, and manage guest requests and reports through Service One and HotSOS. Facilitate smooth shift handovers and maintain accurate records of all activities to ensure seamless operations.
• Wake-Up Call & Information Management: Accurately record, check, and hand over wake-up calls, ensuring all calls are made punctually and details are recorded clearly. Cross-check wake-up call information before concluding each shift. Update information boards and whiteboards daily, print in-house guest lists every three hours, and distribute daily and monthly reports to relevant departments and managers to maintain transparency and efficiency.

Your Profile

To excel in this role, you will possess the following qualifications and attributes:

• A High School diploma or equivalent secondary education qualification.
• 1-2 years of experience in a 5-star hotel environment, with a strong foundation in luxury hospitality.
• A Diploma or Degree in Hospitality (preferred) to demonstrate your commitment to the industry.
• Proven experience working in an international setting, with a keen understanding of cultural diversity and the ability to foster an inclusive environment.
• A professional demeanor, exceptional communication skills, and a passion for delivering outstanding guest experiences.

Why Join Jumeirah?

At Jumeirah, we are dedicated to creating a workplace where colleagues feel valued, supported, and inspired to achieve their full potential. Our comprehensive benefits package reflects this commitment, offering a blend of financial rewards, professional growth opportunities, and a supportive environment designed to nurture your career.

As a valued member of our team, you will benefit from:

• A supportive and inclusive work environment that fosters collaboration and innovation.
• Access to Learning & Development programs and clear career pathways to advance your professional journey.
• Opportunities for internal mobility within our global network, allowing you to explore diverse roles and locations.
• Exclusive colleague discounts on food, beverage, and hotel stays across our worldwide properties.
• Comprehensive healthcare and insurance benefits tailored to your needs.
• A locally competitive salary and incentive structure, complemented by benefits relevant to the property and region.