Automotive Service Advisor

About 360 Company Ltd.

360 Company Ltd. is a rapidly expanding automotive service provider with a strong presence across Saudi Arabia, including branches in Riyadh, Khobar, Buraidah, and Unaizha. We specialize in delivering comprehensive automotive solutions, encompassing mechanical repairs, electrical diagnostics, air-conditioning services, engine and transmission maintenance, as well as the supply of genuine spare parts. Our commitment to excellence is reflected in our high-quality workmanship, trusted customer service, and adoption of modern automotive technologies. As we continue to grow, we are seeking a dynamic and results-driven Automotive Service Advisor to enhance our team and contribute to our success.

Role Overview

The Automotive Service Advisor will serve as the primary point of contact between our customers and our technical teams. In this pivotal role, you will be responsible for understanding customer concerns, recommending appropriate services, preparing detailed service estimates, and coordinating with our workshop team to ensure seamless service delivery. Your ability to communicate technical information clearly and build strong customer relationships will be instrumental in driving customer satisfaction and business growth.

Key Responsibilities

• Customer Engagement: Greet customers professionally, actively listen to their vehicle concerns, and provide empathetic support throughout the service process.
• Service Recommendations: Diagnose vehicle issues based on customer input and technical knowledge, then recommend suitable maintenance or repair services to address their needs.
• Estimate Preparation: Accurately prepare service estimates, ensuring transparency and clarity for customers regarding costs and timelines.
• Workshop Coordination: Liaise with the workshop team to schedule services, track progress, and ensure timely completion of customer vehicles.
• Sales and Upselling: Identify opportunities to upsell additional services or products, contributing to the achievement of sales targets while maintaining customer trust.
• Customer Follow-Up: Conduct post-service follow-ups to ensure customer satisfaction, address any concerns, and foster long-term relationships.
• Documentation: Maintain accurate records of customer interactions, service details, and transactions in our CRM system.

Requirements

• Technical Knowledge: Solid understanding of automotive maintenance and repair services, including mechanical, electrical, and diagnostic processes.
• Workshop Processes: Familiarity with automotive workshop operations and workflows to facilitate efficient service delivery.
• Communication Skills: Exceptional verbal and written communication abilities, with fluency in Arabic and strong proficiency in English to engage with diverse customers and teams.
• Sales Acumen: Proven ability to meet and exceed sales targets while delivering professional and customer-centric service.
• Problem-Solving: Aptitude for explaining technical issues in simple terms and providing practical solutions to customers.
• Experience: Minimum of one year of relevant experience in an automotive service advisory or similar customer-facing role.

What We Offer

Joining 360 Company Ltd. means becoming part of a forward-thinking organization that values your skills and invests in your growth. We provide a comprehensive benefits package, including:

• Competitive Salary: Industry-standard compensation tailored to your experience and performance.
• Iqama and Medical Insurance: Full support for work authorization and comprehensive health coverage as per company policy.
• Incentives and Rewards: Attractive sales commissions and performance-based bonuses to recognize your contributions.
• Training and Development: Access to advanced technical, sales, and customer service training programs to enhance your skills.
• Career Growth: Clear pathways for professional advancement and opportunities to take on greater responsibilities within our expanding network.
• Work Environment: A professional, collaborative, and supportive workplace where your ideas and efforts are valued.

If you are a motivated individual with a passion for automotive services and a drive to succeed, we invite you to apply and become part of our growing team at 360 Company Ltd. Your expertise, dedication, and ambition will be recognized and rewarded as we continue to set new benchmarks in the industry.