Head of Information Technology Department

Role Overview

We are seeking a seasoned and strategic Head of Information Technology to lead our IT department, with a primary focus on the implementation, administration, and continuous enhancement of Microsoft Dynamics 365 Finance & Operations (D365 F&O). This pivotal role will report directly to the Chief Financial Officer (CFO) and will be based in Jeddah, Saudi Arabia. The successful candidate will combine deep technical expertise in D365 F&O with robust IT operational leadership to oversee the Microsoft 365 environment, server operations, IT security, and corporate website management. This position demands a hands-on leader capable of managing vendors, users, and a small internal team to drive technological excellence and business alignment.

Key Responsibilities

The Head of IT will be responsible for the following core functions:

• Microsoft Dynamics 365 Finance & Operations Leadership:
  • Act as the in-house owner and subject-matter expert for D365 F&O, ensuring seamless integration across finance, supply chain, procurement, inventory, and reporting functions.
  • Manage system configuration, user roles, security protocols, workflows, and master data governance to maintain data integrity and operational efficiency.
  • Lead the troubleshooting and resolution of both functional and technical issues, collaborating with Microsoft and third-party implementation partners as required.
  • Plan and execute system updates, releases, user acceptance testing (UAT), and deployment cycles with minimal disruption to business operations.
  • Support and oversee integrations between D365 F&O and other enterprise systems, including data migration initiatives and interface monitoring.
  • Identify and implement process improvements and automation opportunities within the ERP to enhance productivity and user adoption through targeted training and comprehensive documentation.
• Microsoft 365 Administration:
  • Administer the Microsoft 365 suite, including Exchange Online, SharePoint, OneDrive, Teams, and user licensing to ensure optimal collaboration and productivity.
  • Manage user onboarding and offboarding processes, access rights, and group policies to maintain security and compliance.
  • Resolve day-to-day Microsoft 365 issues reported by end users and ensure uninterrupted service availability.
• Server & Infrastructure Operations:
  • Oversee server operations, including monitoring, routine maintenance, and performance optimization of cloud-based infrastructure.
  • Ensure business continuity by implementing and maintaining robust backup and recovery procedures.
  • Coordinate with external vendors and service providers for hardware, networking, and infrastructure support to uphold system reliability.
• IT Security Management:
  • Monitor and address security alerts, antivirus, endpoint protection, and access controls to safeguard the organization’s digital assets.
  • Ensure timely application of security patches and updates across all systems to mitigate vulnerabilities.
  • Develop, maintain, and enforce IT policies related to data protection, acceptable use, and password management to uphold compliance and security standards.
• Corporate Website Management:
  • Maintain the corporate website, ensuring content is accurate, up-to-date, and secure.
  • Coordinate with web hosting providers, designers, and agencies for updates, domain renewals, SSL certificate management, and issue resolution.

Qualifications & Experience

To excel in this role, candidates must meet the following criteria:

• A bachelor’s degree in Information Technology, Business Administration, Computer Science, or a related field.
• 6–8 years of hands-on experience with Microsoft Dynamics 365 Finance & Operations (or AX 2012 with D365 F&O migration experience).
• Proven track record of leading at least one full-lifecycle D365 F&O implementation or significant migration project.
• Demonstrated experience managing cross-functional teams, including functional, technical, and third-party vendors.
• Strong functional knowledge of core D365 modules, such as Finance, Supply Chain, Procurement, or Retail.
• Solid understanding of Azure integrations, Lifecycle Services (LCS), Power Platform, and data migration frameworks (DIXF).

Skills & Competencies

The ideal candidate will possess the following skills and attributes:

• Exceptional analytical and troubleshooting abilities to resolve complex ERP issues across functional and technical domains.
• Aptitude for translating business requirements into effective system solutions.
• Strong vendor and stakeholder management skills to foster productive partnerships.
• Clear and concise communication skills to engage effectively with both technical teams and business users.
• Highly organized, proactive, and capable of prioritizing tasks in a fast-paced, multi-tasking environment.