IT Service Level Manager

IT Service Level Manager

TawanTech, based in the vibrant city of Riyadh, is seeking a dynamic and results-driven IT Service Level Manager to join our team. This role is pivotal in ensuring our IT services consistently meet or exceed agreed-upon performance standards.

As the IT Service Level Manager, you will be responsible for defining, negotiating, and managing Service Level Agreements (SLAs) with our internal and external customers. You will also monitor and report on service performance, ensuring we meet our commitments and continuously improve our service quality.

• Key responsibilities include:
• Defining and implementing service level agreements and operating level agreements.
• Monitoring and reporting on service performance against agreed-upon metrics.
• Identifying and driving service improvements to meet or exceed customer expectations.
• Collaborating with IT teams to ensure services align with business needs and strategic objectives.
• Managing relationships with vendors and third-party service providers to ensure service level compliance.

If you are a seasoned IT professional with a strong background in service level management, a proven track record of driving service improvements, and excellent stakeholder management skills, we would love to hear from you. Join us in shaping the future of IT service delivery at TawanTech.