Store Manager - Fashion (Westfield Mall, Jeddah)

Position Overview

We are seeking a dynamic and experienced Store Manager - Fashion to lead our high-profile fashion retail outlet located at the prestigious Westfield Mall in Jeddah. In this pivotal role, you will oversee all operational, merchandising, and customer service functions to ensure the store achieves its sales targets while maintaining the highest standards of brand excellence. Reporting directly to the Regional Manager, you will play a critical part in driving business growth, enhancing customer satisfaction, and fostering a high-performance culture within the team.

Key Responsibilities

• Operational Leadership: Oversee day-to-day store operations, ensuring compliance with company policies, health and safety regulations, and brand standards. Manage inventory levels, stock replenishment, and logistics to minimize shortages and excess stock.
• Sales & Performance Management: Develop and execute strategic sales plans to meet or exceed monthly, quarterly, and annual targets. Analyze sales data, market trends, and customer feedback to optimize product assortment and pricing strategies.
• Team Development & Leadership: Recruit, train, and mentor a high-performing team of retail associates, fostering a culture of accountability, professionalism, and customer-centricity. Conduct regular performance reviews and implement incentive programs to motivate the team.
• Customer Experience Excellence: Ensure exceptional customer service by setting benchmarks for store presentation, staff engagement, and post-sales support. Address customer inquiries, complaints, and feedback promptly to maintain brand reputation and loyalty.
• Visual Merchandising & Brand Representation: Collaborate with the visual merchandising team to create compelling in-store displays that align with brand aesthetics and drive foot traffic. Maintain a visually appealing and organized store environment that enhances the shopping experience.
• Financial & Administrative Oversight: Manage store budgets, expenses, and profitability metrics. Prepare and submit accurate financial reports, including sales forecasts, inventory reports, and expense reconciliations, to senior management.
• Collaboration & Stakeholder Management: Work closely with corporate teams, including buying, marketing, and logistics, to align store operations with broader business objectives. Represent the brand at industry events and community initiatives to strengthen market presence.

Qualifications & Skills

To excel in this role, you should possess a minimum of 5 years of retail management experience, with at least 3 years in a fashion retail environment. A bachelor’s degree in Business Administration, Marketing, or a related field is preferred. Strong leadership, analytical, and communication skills are essential, along with a proven track record of achieving sales targets and driving operational efficiency.

Candidates should demonstrate expertise in inventory management, team leadership, and customer relationship management. Fluency in English and Arabic is advantageous, as is familiarity with retail management software and POS systems. The ideal candidate will exhibit a passion for fashion, a keen eye for detail, and a commitment to delivering outstanding results in a fast-paced retail environment.

Why Join Us?

As part of the Chalhoub Group, a leading luxury retail and distribution company in the Middle East, you will have the opportunity to work with world-renowned fashion brands and contribute to the growth of a dynamic and innovative organization. We offer a competitive compensation package, comprehensive benefits, and career advancement opportunities in a vibrant and collaborative work environment.