Senior Sales & Front Specialist

About 4Level1

4Level1 is a leading provider of specialized English language programs designed exclusively for adults and young adults across the Middle East. Our courses are meticulously structured to align with the internationally recognized CEFR standards, empowering learners to develop robust communication skills across all language domains. With a strong emphasis on practical, communicative learning outcomes, our curriculum equips students with the linguistic tools necessary to achieve success in academic, professional, and social contexts. We offer flexible learning solutions through both online and in-person modalities, with our in-person classes conveniently located in the Riyadh Region, ensuring accessibility and convenience for our diverse student body.

Role Overview

We are seeking a dynamic and results-driven Senior Sales & Front Specialist to join our team on a full-time, on-site basis in the Riyadh Region. This pivotal role serves as the first point of contact for learners and visitors, ensuring a seamless and professional reception experience. The successful candidate will be responsible for managing front-desk inquiries, conducting sales consultations, and presenting our comprehensive range of language programs to prospective students. Additionally, the role involves following up with leads, converting inquiries into enrollments, and achieving both enrollment and revenue targets. The specialist will oversee customer account management, handle registration and payment processes, and collaborate closely with training and academic teams to align learner needs with the most suitable courses. Daily responsibilities also include maintaining meticulous records, preparing basic performance reports, and contributing to the continuous improvement of front-office and sales operations.

Key Responsibilities

• Front-Desk Management: Greet and assist learners and visitors with professionalism, ensuring a welcoming and efficient reception environment.
• Sales Consultations: Conduct in-depth consultations with prospective learners to understand their goals and present tailored program options that meet their needs.
• Lead Conversion & Follow-Up: Proactively engage with leads, manage the enrollment pipeline, and follow up to convert inquiries into successful enrollments.
• Customer Account Management: Maintain accurate and up-to-date records of learner accounts, including registration details and payment processing.
• Collaboration with Teams: Work closely with training and academic teams to ensure learners are placed in the most appropriate courses and to address any concerns or special requirements.
• Performance Tracking: Monitor sales performance, prepare basic reports, and contribute insights to optimize front-office and sales strategies.
• Process Improvement: Identify opportunities to enhance front-desk operations and sales processes, ensuring a learner-centered approach and operational efficiency.

Qualifications & Skills

To excel in this role, candidates must possess the following qualifications and competencies:

• Communication & Customer Service: Exceptional verbal and written communication skills, with the ability to engage learners, respond to inquiries, and deliver a consistently positive experience.
• Sales Experience: A proven track record in sales, with demonstrated success in converting leads, managing enrollment pipelines, and achieving or exceeding targets.
• Educational/Training Background: Experience in training or educational environments, enabling the ability to clearly explain course offerings, learning pathways, and program benefits.
• Sales Management: Strong organizational and planning skills to manage sales activities, monitor performance, and support reporting efforts.
• Industry Experience: Relevant experience in education, language training, or service-focused industries; prior front-desk or reception experience is highly advantageous.
• Language Proficiency: Fluency in English is essential; proficiency in Arabic is considered a valuable asset.
• Technical & Organizational Skills: Proficiency with digital tools, CRM systems, or student management platforms, along with strong organizational abilities and attention to detail to manage multiple tasks in a fast-paced environment.
• Collaboration & Adaptability: Ability to work effectively with cross-functional teams, including academic and operations staff, while maintaining a learner-centered approach and adapting to evolving priorities.