Housekeeping Attendant

About the Role

As a Housekeeping Attendant at Gamra by Mantis, a distinguished member of the Accor network, you will play a pivotal role in maintaining the highest standards of cleanliness, hygiene, and presentation across guest rooms, villas, public areas, and assigned workspaces. Your dedication to excellence will directly contribute to delivering exceptional guest experiences, ensuring a comfortable, welcoming, and memorable stay for every visitor. This position offers a unique opportunity to grow within a dynamic organization that values responsibility, sustainability, and the development of its team members. By embodying the principles of responsible hospitality, you will become part of a global network of over 45 brands, 5,500 hotels, and 10,000 restaurants, where every action—no matter how small—makes a lasting impact.

Key Responsibilities

In this role, you will be entrusted with a range of critical responsibilities designed to uphold the brand’s reputation for luxury and comfort. Your duties will include:

• Guest Room Cleaning: Thoroughly clean and service assigned guest rooms, villas, and bathrooms in strict accordance with Gamra by Mantis and Accor brand standards. This includes making beds, replacing linens and towels, replenishing guest amenities, and ensuring all room facilities are in optimal working condition. Perform detailed cleaning tasks such as dusting, vacuuming, mopping, and sanitizing to maintain impeccable hygiene standards.
• Efficient Room Preparation: Prepare rooms efficiently to meet strict arrival and departure schedules, ensuring a seamless experience for guests. Promptly report any maintenance defects or safety hazards to the appropriate department to maintain a safe and functional environment.
• Public Area Maintenance: Assist in maintaining public areas, including corridors, staircases, service areas, and back-of-house spaces. Ensure housekeeping pantries and storage areas are kept clean, organized, and fully stocked to support operational efficiency.
• Guest Service Excellence: Respond courteously to guest requests and provide assistance whenever possible. Handle lost and found items in accordance with hotel procedures while respecting guest privacy and maintaining strict confidentiality at all times.
• Inventory and Equipment Management: Safely and correctly use cleaning equipment and chemicals, ensuring compliance with health and safety regulations. Maintain housekeeping trolleys in a clean, organized, and fully stocked condition, and report any damaged equipment or supply shortages immediately.
• Health, Safety, and Compliance: Adhere to all housekeeping Standard Operating Procedures (SOPs) and Accor/Mantis brand standards. Comply with Saudi health, hygiene, and safety regulations, and wear required Personal Protective Equipment (PPE) to ensure a safe working environment. Actively participate in fire, emergency, and evacuation procedures to safeguard guests and colleagues.

Qualifications and Skills

To excel in this role, you should possess the following qualifications and attributes:

• Experience: Previous housekeeping experience in a hotel or resort environment is highly advantageous. Experience in a luxury hotel setting is preferred but not mandatory.
• Language Proficiency: Fluency in spoken and written English is essential. Proficiency in Arabic is considered a strong asset.
• Physical Fitness: The ability to perform manual cleaning tasks with efficiency and attention to detail is required.
• Technical Knowledge: A solid understanding of cleaning chemicals, equipment, and hygiene standards is necessary. Familiarity with workplace health and safety practices is also important.
• Regulatory Awareness: Knowledge of Saudi Labour Law and occupational health and safety requirements is advantageous but not mandatory.

Why Join Us?

At Gamra by Mantis, we are committed to creating meaningful experiences inspired by nature, culture, and adventure. As part of the Accor family, we seek passionate individuals who embody the spirit of a Heartist®—someone who is dedicated to delivering genuine care and personalized service. This role offers opportunities for professional development, career advancement, and the chance to contribute to a sustainable and responsible hospitality industry. If you are driven by excellence, committed to creating memorable guest journeys, and eager to be part of a global network, we invite you to apply and become a vital part of our team.