Digital Marketing & IT Support Specialist

Position Overview

Middle East Orbits T&C is seeking a skilled and versatile Digital Marketing & IT Support Specialist to join our dynamic team in Riyadh. This role is ideal for a professional who thrives at the intersection of digital marketing strategy and technical IT support, ensuring seamless operations across both domains. The successful candidate will be responsible for driving online engagement, managing digital campaigns, and providing robust IT support to maintain the technological backbone of our organization. If you are passionate about leveraging digital platforms to enhance brand visibility while delivering exceptional technical assistance, this role offers a unique opportunity to contribute to our growth in the Middle East’s evolving digital landscape.

Key Responsibilities

• Digital Marketing Leadership: Develop, implement, and monitor comprehensive digital marketing strategies to increase brand awareness, generate leads, and drive customer acquisition. This includes managing social media campaigns, email marketing, SEO/SEM, content creation, and performance analytics to optimize ROI.
• IT Support Excellence: Provide first-line technical support to employees, troubleshooting hardware, software, and network issues to minimize downtime. Maintain IT infrastructure, including servers, workstations, and peripherals, ensuring compliance with security protocols and company policies.
• Cross-Functional Collaboration: Work closely with sales, marketing, and IT teams to align digital initiatives with business objectives. Serve as a liaison between departments to ensure cohesive execution of projects and seamless integration of marketing and IT solutions.
• Data Management & Reporting: Collect, analyze, and interpret digital marketing data to generate actionable insights. Prepare regular reports on KPIs, campaign performance, and IT system health, presenting findings to stakeholders to inform strategic decisions.
• Vendor & Stakeholder Relations: Manage relationships with external vendors, agencies, and service providers for digital marketing tools, software licenses, and IT solutions. Negotiate contracts and ensure timely delivery of services to support operational needs.
• Training & Development: Conduct training sessions for employees on digital marketing best practices, IT security awareness, and the effective use of company software and tools. Foster a culture of continuous learning and innovation within the team.
• Cybersecurity Vigilance: Monitor and enforce cybersecurity policies to protect company data and systems. Implement measures such as firewalls, antivirus software, and access controls to mitigate risks and ensure compliance with industry standards.

Qualifications & Skills

• Education: Bachelor’s degree in Marketing, Information Technology, Computer Science, or a related field. Relevant certifications (e.g., Google Analytics, HubSpot, CompTIA A+) are highly desirable.
• Experience: Minimum of 3 years of experience in digital marketing, IT support, or a hybrid role. Proven track record in managing end-to-end digital campaigns and resolving complex technical issues.
• Technical Proficiency: Expertise in digital marketing tools (e.g., Google Ads, Meta Business Suite, Mailchimp) and IT support platforms (e.g., ServiceNow, Zendesk). Strong knowledge of CRM systems, CMS platforms, and cybersecurity principles.
• Analytical Mindset: Ability to interpret data, identify trends, and make data-driven decisions. Familiarity with tools such as Google Analytics, SEMrush, or similar platforms is essential.
• Communication & Collaboration: Exceptional written and verbal communication skills, with the ability to convey technical concepts to non-technical stakeholders. Strong interpersonal skills to foster teamwork and build relationships across departments.
• Problem-Solving: A proactive approach to identifying and resolving issues, whether in marketing strategies or IT infrastructure. Ability to work under pressure and meet tight deadlines without compromising quality.
• Language Skills: Fluency in English is mandatory; proficiency in Arabic is a plus.

Why Join Middle East Orbits T&C?

As a forward-thinking organization at the forefront of the Middle East’s digital transformation, Middle East Orbits T&C offers a stimulating environment where innovation and excellence are rewarded. Our team is comprised of industry experts who are passionate about pushing boundaries and delivering impactful results. We provide competitive compensation packages, opportunities for professional growth, and a collaborative culture that values diversity and inclusion. If you are eager to make a tangible difference in a role that blends creativity with technical expertise, we invite you to apply and become part of our success story.