Receptionist-Operations-Club Management-CX

Join Leejam Sports as a Receptionist-Operations-Club Management-CX Professional

Leejam Sports Company, the undisputed leader in the Middle East’s fitness and wellness industry, is seeking a highly motivated and customer-centric Receptionist-Operations-Club Management-CX professional to join our dynamic team. As the largest fitness club operator in the region, we are committed to fostering a culture of health, innovation, and excellence. This role offers a unique opportunity to contribute to our mission while advancing your career in a fast-paced, growth-oriented environment.

Key Responsibilities

In this pivotal position, you will serve as the first point of contact for members and guests, ensuring a seamless and welcoming experience at our state-of-the-art fitness clubs. Your responsibilities will encompass a blend of reception duties, operational support, and club management tasks, including:

• Member and Guest Engagement: Greet and assist members and visitors with professionalism, addressing inquiries and providing information about club services, memberships, and facilities.
• Operational Support: Manage front-desk operations, including handling phone calls, emails, and walk-in inquiries efficiently and courteously.
• Club Management Coordination: Collaborate with club management to ensure smooth day-to-day operations, including scheduling, facility maintenance coordination, and adherence to club policies and standards.
• Customer Experience Enhancement: Actively seek feedback from members to identify opportunities for improving service quality and club experience, contributing to a positive and inclusive environment.
• Administrative Duties: Maintain accurate records, process membership registrations, and assist with administrative tasks as required to support club operations.
• Team Collaboration: Work closely with fitness trainers, wellness coaches, and other staff to ensure a cohesive and supportive environment for members.

Ideal Candidate Profile

We are looking for a proactive, detail-oriented individual with exceptional communication skills and a passion for delivering outstanding customer service. The ideal candidate will possess the following qualifications:

• Experience: Minimum of 2 years in a customer-facing role, preferably in a fitness, hospitality, or service-oriented environment.
• Skills: Strong interpersonal and organizational abilities, with proficiency in multitasking and problem-solving in a fast-paced setting.
• Education: High school diploma or equivalent; additional certification in customer service or related fields is a plus.
• Language Proficiency: Fluency in English and Arabic is required; additional languages are advantageous.
• Technical Competency: Familiarity with office software (e.g., Microsoft Office Suite) and basic administrative tools.

Why Join Leejam Sports?

At Leejam Sports, we are committed to nurturing talent and providing our employees with the tools and opportunities to thrive. As a member of our team, you will benefit from:

• Competitive Compensation: A competitive salary package, including performance-based incentives and comprehensive benefits.
• Professional Growth: Access to ongoing training and development programs to enhance your skills and advance your career.
• Inclusive Culture: A collaborative and supportive work environment that values diversity, innovation, and teamwork.
• Impactful Work: The opportunity to contribute to a leading organization that promotes health and wellness across the Middle East.

This is a full-time position based at our Malik Road location in Jeddah, Saudi Arabia. If you are a dedicated professional looking to make a meaningful difference in the fitness and wellness industry, we encourage you to apply and become part of our success story.