Senior Account Manager

Senior Account Manager - Riyadh, Saudi Arabia

MAZ NEXA is seeking a seasoned, strategic, and client-centric Senior Account Manager to lead key client accounts and foster enduring partnerships. The ideal candidate will bring a minimum of five years of experience in account management, marketing, digital marketing, and social media marketing, with a strong preference for agency-side experience.

The role requires exceptional client relationship management, robust commercial acumen, strategic thinking, and the ability to oversee multiple integrated marketing projects from inception to delivery. The Senior Account Manager will serve as the primary liaison between clients and MAZ NEXA’s internal teams, ensuring client objectives are clearly understood, projects are delivered on time and within scope, and all work meets the agency’s high-quality standards.

• Manage a portfolio of key client accounts and act as the primary day-to-day contact.
• Build strong, long-term relationships by deeply understanding clients' businesses, industries, audiences, challenges, and marketing objectives.
• Lead client meetings, presentations, strategic discussions, campaign reviews, and account-planning sessions.
• Translate client requirements into clear marketing strategies, project briefs, scopes of work, timelines, budgets, and measurable deliverables.
• Develop annual, quarterly, and campaign-level account plans aligned with client objectives.
• Collaborate closely with cross-functional teams to ensure client requirements are clearly understood and projects are delivered successfully.
• Monitor project timelines, budgets, deliverables, approvals, risks, and overall account performance.
• Review work before client presentation to ensure strategic alignment, accuracy, consistency, and quality.
• Manage client feedback professionally and ensure clear communication of comments, revisions, and approvals to internal teams.
• Identify potential challenges early and proactively resolve client concerns, project risks, and account issues.
• Prepare proposals, presentations, status reports, campaign reports, account reviews, and performance summaries.
• Analyze campaign performance and provide clients with meaningful insights, recommendations, and optimization opportunities.
• Develop account growth strategies and identify suitable opportunities for upselling and cross-selling MAZ NEXA’s services.
• Support client retention, contract renewals, scope expansions, and long-term account growth.
• Maintain strong commercial awareness by monitoring account scope, budgets, resources, profitability, and additional client requests.
• Support new-business opportunities, proposals, pitches, and presentations alongside the Business Development and Strategy teams.
• Monitor relevant industry, marketing, digital, and social media trends and provide strategic recommendations to clients.
• Maintain accurate account documentation, meeting notes, action plans, project updates, approval records, and client communications.
• Mentor and support junior team members.