Telecommunications Engineer

About Multi Technology Company (Multi-Tech)

Multi Technology Company (Multi-Tech) stands as a premier provider of telecommunications and IT solutions headquartered in Riyadh, Saudi Arabia. Established in 2004 and licensed by the Chamber of Commerce, the company has built a reputation for delivering innovative, cost-efficient technology solutions tailored to meet the evolving needs of its diverse clientele. With a team of seasoned engineers, technologists, and business professionals, Multi-Tech specializes in end-to-end services encompassing site surveys, site acquisition, network planning and design, network optimization, operations, and ongoing maintenance. The company leverages the latest communication technologies to deliver customized solutions, while also offering flexible COW (Cell on Wheels) solutions for both sale and rental to accommodate dynamic deployment requirements.

Position Overview: Saudi Engineer (On-Site Implementation & Support)

We are seeking a qualified Saudi Engineer to join our team for the Hotline Communication System project. The selected candidate will be responsible for the execution of implementation, configuration, testing, commissioning, and support activities. Serving as the primary technical point of contact throughout the project lifecycle, the engineer will ensure all deliverables align with the project scope and customer requirements, providing seamless technical oversight and resolution.

Key Responsibilities

• Install and configure the Yeastar P560 IP PBX system and associated components to meet project specifications.
• Deploy and configure the Yeastar TA410 FXO Gateway to integrate with existing telephony infrastructure.
• Set up and configure Grandstream GRP2602G IP Phones, ensuring optimal functionality and user readiness.
• Develop and implement call routing, extension management, IVR systems, voicemail, call recording, and other advanced telephony features.
• Perform comprehensive system integration, testing, and commissioning to validate performance and reliability.
• Conduct user acceptance testing (UAT) and address any implementation challenges to ensure smooth deployment.
• Provide end-user training and deliver complete system documentation upon project handover.
• Offer 12 months of on-call technical support and maintenance to ensure sustained system performance and customer satisfaction.
• Collaborate closely with the customer’s technical team throughout installation and support phases to facilitate seamless integration and troubleshooting.

Qualifications and Requirements

• Must be a Saudi national.
• Hold a Bachelor’s degree or Diploma in Computer Engineering, Information Technology, Telecommunications, or a related discipline.
• Proven experience in IP Telephony, VoIP, Unified Communications, or PBX solutions.
• Hands-on experience with Yeastar, Grandstream, or comparable IP telephony platforms is highly desirable.
• Strong working knowledge of SIP, VoIP protocols, TCP/IP networking, VLANs, and network troubleshooting methodologies.
• Exceptional communication skills with the ability to provide clear, professional, and responsive customer support.
• Willingness and ability to work on-site throughout the duration of project implementation and the subsequent support period.