IT Digital Specialist

Position Overview

We are seeking a highly skilled and motivated IT Digital Specialist to join our dynamic team. This role is pivotal in driving excellence in document, record, information, content, and knowledge management across the enterprise. The ideal candidate will serve as a subject matter expert, guiding the business in extracting detailed requirements, designing functional solutions, and ensuring the delivery of high-quality, compliant, and efficient digital solutions. The IT Digital Specialist will play a critical role in shaping the organization’s digital transformation journey by fostering innovation, adherence to standards, and cultural adoption of best practices in records and information management.

Key Responsibilities

The IT Digital Specialist will be responsible for a diverse range of duties, including but not limited to:

• Strategic Leadership in Records and Information Management: Define, revise, and implement enterprise-wide record retention policies to ensure compliance with regulatory and organizational standards. Drive the creation and continuous improvement of Records Management Standards (SERMS) to align with industry best practices.
• Process and Procedure Development: Lead the creation, revision, and implementation of document management processes and procedures, covering both physical and electronic records. Ensure adherence to document and records security standards to safeguard sensitive information.
• Enterprise Content Management (ECM) Solutions: Contribute to the design and optimization of ECM solutions, ensuring they meet business needs while maintaining scalability and efficiency. Act as a subject matter expert (SME) for ECM applications and technologies from a governance perspective.
• Compliance and Audit Support: Develop compliance plans and frameworks to address audit concerns related to document and records management. Lead initiatives to enhance awareness and drive cultural change toward Records Management, increasing adoption across the organization.
• Project Leadership and Collaboration: Participate in Records and Information Management projects, providing technical guidance and support for backlog migration, scanning activities, and application evaluations. Collaborate with cross-functional and virtual teams to maintain efficiency and consistency in project execution.
• Functional Design and Documentation: Create detailed functional design documents and other relevant materials to support end-user requirements. Analyze system capacity, identify interface problems, and propose solutions to enhance performance and integration.
• Quality Assurance and Testing: Direct test and QA activities to ensure service excellence in ECM solutions. Collaborate with the QA team to develop test plans, analyze test cases, identify issues, and escalate them for resolution. Monitor applications for compliance with IT standards and policies.
• Technical Guidance and Training: Provide technical expertise in designing, testing, and developing applications. Assist in programming, computer operations, and data communications, while offering training support to users, the application programming team, and other staff. Prepare and present status reports, ad hoc reports, and training materials to stakeholders and staff.
• Project Management Support: Manage the allocation and implementation of tasks, assist in project plan development, and organize conference calls. Provide on-call coverage support as directed to ensure seamless operations and issue resolution.

Qualifications and Skills

To excel in this role, candidates must meet the following educational and professional requirements:

• Education: Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field.
• Professional Qualifications: Preference will be given to candidates with professional certifications in IT, project management, development, or ITIL. These certifications demonstrate a commitment to continuous learning and adherence to industry best practices.
• Technical Proficiency: Strong knowledge of document and records management systems, ECM solutions, and information governance frameworks. Experience with compliance planning, audit support, and process optimization is highly desirable.
• Analytical and Problem-Solving Skills: Ability to analyze complex business requirements, design functional solutions, and troubleshoot technical issues. Strong attention to detail and a proactive approach to problem-solving are essential.
• Communication and Collaboration: Excellent verbal and written communication skills to engage with stakeholders at all levels. Ability to collaborate effectively with cross-functional teams, including IT, business units, and external partners.
• Leadership and Change Management: Proven ability to drive cultural change and foster adoption of new processes and technologies. Strong leadership skills to guide teams and influence stakeholders toward best practices in records and information management.

Why Join Us?

As an IT Digital Specialist, you will have the opportunity to make a significant impact on the organization’s digital transformation journey. This role offers a dynamic work environment, professional growth opportunities, and the chance to work on cutting-edge technologies that drive efficiency, compliance, and innovation. If you are a forward-thinking professional with a passion for digital excellence, we encourage you to apply and become a key contributor to our success.