Director, Specialist Sales - SME Solutions

Director, Specialist Sales – SME Solutions

We are seeking a dynamic and results-driven Director, Specialist Sales – SME Solutions to lead our strategic initiatives in the Small and Medium-sized Enterprise (SME) segment. In this pivotal role, you will be responsible for driving revenue growth, expanding market share, and fostering long-term customer relationships within the SME sector. The ideal candidate will possess a deep understanding of the SME landscape, exceptional leadership skills, and a proven track record in sales and business development.

Key Responsibilities

As the Director of Specialist Sales for SME Solutions, your core responsibilities will include:

• Strategic Sales Leadership: Develop and execute a comprehensive sales strategy tailored to the SME market, aligning with Mastercard’s broader business objectives. Identify emerging trends, market opportunities, and competitive threats to inform strategic decision-making.
• Team Management and Development: Lead, mentor, and inspire a high-performing sales team, fostering a culture of accountability, collaboration, and continuous improvement. Recruit, onboard, and develop top talent to ensure the team meets and exceeds performance targets.
• Customer Engagement and Retention: Build and maintain strong relationships with key SME clients, understanding their unique needs and delivering tailored solutions that drive value. Act as a trusted advisor to clients, ensuring their success and fostering long-term loyalty.
• Revenue Growth and Performance Management: Drive revenue growth by identifying new business opportunities, negotiating complex deals, and closing high-value transactions. Monitor sales performance metrics, analyze market data, and implement corrective actions to optimize results.
• Cross-Functional Collaboration: Partner with internal stakeholders, including marketing, product development, and customer support, to ensure seamless execution of sales initiatives. Collaborate with regional and global teams to align on best practices and leverage shared resources.
• Market Intelligence and Innovation: Stay ahead of industry trends, competitive dynamics, and technological advancements in the SME space. Recommend innovative solutions and business models to enhance Mastercard’s offerings and maintain a competitive edge.
• Compliance and Risk Management: Ensure all sales activities adhere to regulatory requirements, company policies, and ethical standards. Mitigate risks associated with sales operations and maintain a strong compliance culture within the team.

Qualifications and Experience

To excel in this role, candidates must meet the following qualifications and experience:

• Education: Bachelor’s degree in Business Administration, Finance, Marketing, or a related field. An MBA or advanced degree is a plus.
• Experience: Minimum of 10 years of progressive sales experience, with at least 5 years in a leadership role within the financial services or fintech industry. Proven success in driving revenue growth and managing high-performing sales teams.
• Industry Knowledge: Deep understanding of the SME market, including its challenges, opportunities, and key players. Familiarity with digital payment solutions, financial technology, and emerging trends in the sector.
• Leadership Skills: Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams. Strong analytical and problem-solving abilities to navigate complex business scenarios.
• Technical Proficiency: Proficiency in CRM tools (e.g., Salesforce), Microsoft Office Suite, and data analytics platforms. Ability to leverage technology to enhance sales productivity and customer engagement.
• Language Skills: Fluency in English is required; proficiency in Arabic is highly desirable.
• Location: This position is based in Riyadh, Saudi Arabia, with potential for regional travel as needed.

Why Join Us?

As a Director, Specialist Sales – SME Solutions at Mastercard, you will have the opportunity to shape the future of financial services for SMEs in the region. You will work alongside industry-leading professionals, contribute to innovative projects, and make a tangible impact on the growth and success of Mastercard’s SME business. We offer a competitive compensation package, comprehensive benefits, and a collaborative work environment that fosters professional and personal growth.

If you are a strategic thinker with a passion for sales and a commitment to driving excellence, we invite you to apply and become a part of our dynamic team.