Key Account Executive

Position Overview

We are seeking a highly motivated and experienced Key Account Executive to join our dynamic team in Riyadh. This is a full-time, permanent role designed for a professional with a proven track record in sales, brand development, and key account management. The ideal candidate will bring at least three years of relevant experience, preferably within the Coffee, Food & Beverage (F&B), or Fast-Moving Consumer Goods (FMCG) industry. If you are a results-driven individual with a passion for building long-term client relationships and driving revenue growth, we encourage you to apply.

Core Responsibilities

The Key Account Executive will play a pivotal role in expanding our market presence by identifying and capitalizing on sales opportunities across the HORECA (Hotels, Restaurants, Cafés) and OCS (Office Coffee Service) sectors. Your primary focus will be on maximizing the sales of coffee, coffee machines, and supporting equipment while ensuring exceptional customer satisfaction. Below are the key areas of responsibility:

• Sales & Account Management:
  • Proactively identify and target new sales opportunities within the HORECA and OCS markets.
  • Develop and maintain a robust pipeline of key accounts, ensuring consistent revenue growth.
  • Drive the sales of coffee, coffee machines, and related equipment to meet or exceed targets.
  • Collaborate with internal teams to tailor solutions that meet the unique needs of each client.
• Relationship Building:
  • Cultivate and sustain long-term client relationships through regular business reviews and strategic engagement.
  • Ensure contractual commitments are met and client expectations are exceeded.
  • Maintain open and transparent communication channels with clients to foster trust and loyalty.
• Problem Solving & Customer Support:
  • Address and resolve customer issues or complaints in a timely and professional manner.
  • Coordinate with technical and training departments to provide comprehensive solutions and prevent recurrence of issues.
  • Act as a liaison between clients and internal teams to ensure seamless issue resolution.
• Negotiation & Strategic Planning:
  • Prepare and negotiate competitive pricing plans, quotations, and contracts to secure business deals.
  • Develop and implement strategic sales plans to penetrate new markets and expand existing accounts.
• Collaboration & Marketing Support:
  • Work closely with marketing and key accounts teams to align sales strategies with branding initiatives, social media campaigns, and promotional activities.
  • Contribute insights and feedback to enhance marketing strategies and improve customer engagement.
• Research & Reporting:
  • Adopt a research-driven approach to prepare for client meetings, ensuring data-backed decision-making.
  • Maintain detailed records of all sales activities, client interactions, and performance metrics.
  • Provide regular reports on sales performance, market trends, and account statuses to senior management.

Qualifications & Skills

To excel in this role, candidates must meet the following qualifications and possess the required skills:

• Education: A Bachelor’s degree in Business Administration, Marketing, or a related field from a recognized university.
• Experience: Minimum of three years in sales, brand development, or key account management, with a preference for candidates with a background in the Coffee, F&B, or FMCG industries.
• Languages: Fluency in English and Arabic is essential. Proficiency in additional native languages is a strong advantage.
• Technical Proficiency: High-level competence in Microsoft Office Suite, particularly Excel, for data analysis, reporting, and strategic planning.
• Soft Skills:
  • Exceptional communication and interpersonal skills to build rapport with clients and internal stakeholders.
  • Strong organizational abilities to manage multiple accounts and prioritize tasks effectively.
  • Analytical and problem-solving skills to identify challenges and implement effective solutions.
  • Negotiation expertise to secure favorable terms and close deals successfully.

Work Environment & Commitment

This position is based in Riyadh and requires a full-time commitment. The successful candidate will thrive in a fast-paced, collaborative environment where innovation and customer-centricity are prioritized. We offer a competitive compensation package and opportunities for professional growth within a diverse and inclusive organization.

Equal Opportunity Statement

We are committed to fostering a diverse and inclusive workplace where all employees are valued and respected. We encourage applications from individuals of all backgrounds and are dedicated to providing equal employment opportunities without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.