(Sales Executive (Hospitality -F&B)

Position Overview

We are seeking a dynamic and results-driven Sales Executive (Hospitality - F&B) to join our team and play a pivotal role in expanding our market presence, driving revenue growth, and fostering long-term customer relationships. In this position, you will serve as the face of our brand, representing our commitment to excellence in hospitality and food & beverage services. Your responsibilities will encompass proactive sales strategies, customer engagement, and seamless coordination with internal teams to ensure exceptional service delivery and client satisfaction.

Key Responsibilities

The Sales Executive will be responsible for the following core functions:

• Prospecting and Lead Generation: Respond promptly to incoming sales inquiries via phone, email, or WhatsApp, demonstrating responsiveness and professionalism in all communications.
• Customer-Centric Solutions: Thoroughly understand customer requirements and tailor solutions that align with their needs, ensuring revenue growth and customer retention.
• Proposal Development: Prepare accurate and compelling quotes and proposals that reflect the value of our services while adhering to company standards and pricing structures.
• Follow-Up and Conversion: Proactively follow up on open quotes and inquiries to expedite the sales cycle and convert leads into confirmed bookings.
• Order Processing and Coordination: Efficiently process orders and collaborate with internal departments—such as operations, logistics, and finance—to guarantee timely and accurate fulfillment.
• Brand Advocacy: Promote and uphold the brand’s image both internally and externally, ensuring consistency in messaging and service quality.
• Relationship Management: Cultivate and maintain strong, mutually beneficial relationships with clients to encourage repeat business and foster loyalty.
• Professional Representation: Maintain a polished and professional appearance with office-appropriate attire for all face-to-face interactions to reinforce trust and credibility with clients.
• Post-Sale Support: Address and resolve any post-sale issues or concerns promptly to ensure customer satisfaction and long-term engagement.
• Interdepartmental Communication: Serve as a clear and concise communicator for interdepartmental notes, particularly for confirmed functions, and act swiftly to accommodate last-minute events to facilitate smooth transitions from sales to operational execution.
• Team Collaboration and Culture: Contribute to a positive and professional team culture while upholding brand standards and supporting new hire onboarding and training initiatives.
• Adaptability and Problem-Solving: Perform additional duties as assigned to meet the evolving needs of the business, demonstrating flexibility and a proactive approach to challenges.

Requirements and Qualifications

To excel in this role, candidates must meet the following criteria:

• Professional Experience: Proven track record in sales or customer service, with a preference for candidates with experience in reactive or inbound sales. External site visits may be required based on business needs.
• Relationship Building: Ability to develop and sustain positive working relationships with colleagues, clients, and stakeholders at all levels.
• Communication Excellence: Exceptional verbal and written communication skills, with the ability to articulate ideas clearly and persuasively to diverse audiences.
• Organizational Skills: Capacity to manage multiple inquiries and prioritize tasks effectively in a fast-paced environment.
• Technical Proficiency: Familiarity with the Opera system and basic sales reporting tools is advantageous.
• Industry Knowledge: Preferred understanding of high-end event catering and luxury hospitality services.
• Personal Attributes: Energetic, proactive, and resilient, with a willingness to take calculated risks to achieve goals. A commitment to continuous learning and self-improvement is essential.
  • Ability to thrive under pressure while maintaining a team-oriented mindset.
  • Strong time management skills with a focus on balancing company and personal objectives.
  • Proficiency in upselling strategies to meet both individual and group sales targets.
  • Expertise in handling VIP client meetings with discretion and professionalism.
  • Demonstrated ability to prioritize tasks and align actions with both company and personal goals.