Field Services Engineer

Join a Global Leader in Premium Consumer Technology

We are seeking a skilled and customer-focused Field Services Engineer to join our growing team. Our organization operates in over 150 countries, setting industry standards in performance, technology, and customer experience.

The Role

The Field Services Engineer plays a pivotal role in ensuring complete customer satisfaction by delivering exceptional after-sales support. This involves:

• Installing, maintaining, and servicing advanced fitness equipment
• Resolving technical issues efficiently while maintaining high service performance standards
• Conducting root cause analysis to determine appropriate solutions
• Managing parts inventory and work orders
• Educating customers on equipment use and care
• Providing technical feedback to internal teams
• Communicating estimated arrival times and managing customer expectations
• Maintaining accurate service data and adhering to Health & Safety standards

Candidate Profile

The ideal candidate is proactive, solutions-driven, and enjoys working in a collaborative team environment. Essential requirements include:

• 3-5 years' experience in a similar service engineering role
• Diploma or Degree in Electronics & Communications or related field
• Strong mechanical and electronic engineering capabilities
• Proven ability to troubleshoot, test, repair, and service technical equipment
• Experience using mobile tools and service applications
• Basic knowledge of IT networking
• Strong organizational and reporting skills
• Clear communication skills and customer-facing experience
• Team-oriented with a transparent and professional approach