Pre-Sales & Technical Engineer - KSA

Position Overview

We are seeking a highly motivated and technically proficient Pre-Sales & Technical Engineer to join our dynamic team in Riyadh, Saudi Arabia. In this pivotal role, you will serve as the bridge between our innovative solutions and our valued customers, ensuring seamless integration of our products while delivering exceptional technical expertise. Your responsibilities will encompass pre-sales support, technical consultations, and post-sales assistance to drive customer satisfaction and business growth.

Key Responsibilities

• Pre-Sales Support: Collaborate closely with sales teams to understand customer requirements, identify business challenges, and propose tailored solutions that align with our product portfolio. Conduct in-depth product demonstrations, presentations, and workshops to showcase the value and capabilities of our offerings.
• Technical Consultation: Provide expert technical guidance to customers and internal stakeholders, addressing complex inquiries and ensuring accurate, timely responses. Analyze customer needs and recommend optimal solutions to enhance operational efficiency and security.
• Solution Design & Proposal Development: Develop detailed technical proposals, including system architectures, integration plans, and cost estimates, to support sales initiatives. Ensure all proposals adhere to industry standards and best practices while meeting customer expectations.
• Customer Engagement & Relationship Management: Act as a trusted advisor to customers, fostering long-term relationships through proactive communication, on-site visits, and follow-ups. Address customer concerns promptly and escalate issues to the appropriate teams when necessary.
• Technical Training & Knowledge Sharing: Conduct training sessions for internal teams and customers to enhance product understanding and operational proficiency. Stay updated on industry trends, emerging technologies, and competitive offerings to maintain a competitive edge.
• Post-Sales Support: Assist in the implementation and troubleshooting of deployed solutions, ensuring smooth integration and minimal disruption to customer operations. Collaborate with implementation teams to resolve technical issues and optimize system performance.

Qualifications & Skills

• Education: Bachelor’s degree in Engineering, Information Technology, or a related field. Advanced degrees or relevant certifications are a plus.
• Technical Proficiency: Strong knowledge of security systems, access control solutions, and related technologies. Experience with network infrastructure, hardware integration, and software applications is essential.
• Industry Experience: Minimum of 3-5 years of experience in a pre-sales or technical engineering role, preferably within the security or smart building solutions sector. Familiarity with the Middle East market is advantageous.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical audiences. Fluency in English and Arabic is preferred.
• Problem-Solving Abilities: Analytical mindset with a strong aptitude for troubleshooting and resolving technical challenges efficiently. Ability to work under pressure and meet tight deadlines.
• Customer-Centric Approach: Commitment to delivering outstanding customer service and building lasting professional relationships. Willingness to travel within the Kingdom of Saudi Arabia as required.

Why Join Us?

As a global leader in access solutions, we offer a dynamic and collaborative work environment where innovation and excellence are at the forefront. You will have the opportunity to work with cutting-edge technologies, contribute to high-impact projects, and advance your career in a fast-paced industry. We provide competitive compensation packages, comprehensive benefits, and a supportive culture that values your expertise and growth.