Human Resources Director - Healthcare /education

About the Role

We are seeking a visionary and strategic Human Resources Director to lead the comprehensive people strategy across our healthcare and education entities. This pivotal role reports directly to the CEO, Group Director (Healthcare & Education), and the Board, overseeing HR Managers and HR Business Partners across hospitals, clinics, schools, and training centers. The ideal candidate will drive HR practices that not only align with our organisational growth but also directly enhance patient care quality, learner outcomes, and operational excellence in highly regulated environments.

Key Responsibilities

Strategic Leadership & Governance

• HR Strategy Development: Formulate and execute an HR strategy that seamlessly integrates with the business plans of our healthcare and education sectors while ensuring full compliance with regulatory requirements.
• Policy Standardisation & Compliance: Establish and maintain standardised HR policies and procedures—including recruitment, onboarding, performance management, grievances, disciplinary actions, and exit processes—across all entities to ensure consistency and adherence to best practices.
• Regulatory Adherence: Ensure strict compliance with labour laws and sector-specific regulations imposed by health authorities, education ministries, and accreditation bodies in each jurisdiction. Oversee HR risk management, audits, and compliance documentation to support inspections, accreditation renewals, and regulatory submissions.

Workforce Planning & Talent Management

• Staffing & Workforce Planning: Lead comprehensive workforce planning initiatives to meet the staffing needs of doctors, nurses, allied healthcare professionals, teachers, trainers, and support staff across multiple locations.
• Recruitment Excellence: Design and implement recruitment and selection processes that evaluate both technical competence and behavioural alignment, ensuring candidates are well-suited for patient-facing and learner-facing roles.
• Onboarding & Development: Develop and oversee robust onboarding frameworks, continuous training programs, and competency assessments—covering clinical excellence, teaching methodologies, and regulatory compliance—to foster professional growth and operational readiness.
• Succession Planning: Create and implement succession plans for critical clinical and academic leadership roles to ensure long-term stability and leadership continuity.

Culture, Engagement & Performance

• Organisational Culture: Cultivate a culture rooted in safety, ethics, empathy, and professional excellence across all healthcare and education entities, fostering an environment where both patients and learners thrive.
• Performance Management: Design and oversee performance management systems with clear Key Performance Indicators (KPIs) that measure patient care quality, teaching effectiveness, and operational efficiency.
• Employee Well-being: Develop and implement employee engagement and well-being initiatives—such as burnout prevention programs, counselling services, flexible scheduling, and recognition schemes—tailored to the unique needs of clinical and academic staff.
• Employee Relations: Manage complex employee relations issues, grievances, and investigations with fairness, transparency, and full compliance with legal and organisational standards.

Compensation, Benefits & HR Operations

• Compensation & Benefits: Oversee competitive and equitable compensation and benefits structures for clinical and academic staff, balancing market competitiveness with budgetary constraints and internal equity.
• Payroll & Benefits Administration: Ensure accurate, timely, and compliant payroll processing, leave management, and benefits administration across all entities.
• HR Analytics & Insights: Utilise HR data and analytics to monitor key metrics such as attrition, absenteeism, overtime, and productivity. Provide actionable insights and recommendations to drive continuous improvement and operational efficiency.

Qualifications & Experience

• Education: Bachelor’s degree in Human Resources Management, Business Administration, or a related field; a Master’s degree is highly desirable.
• Experience: Minimum of 12–18 years of progressive HR experience, with at least 5 years in a senior HR leadership role within healthcare, education, or similarly regulated industries such as hospitals, clinics, schools, universities, or training centers.
• Regulatory Knowledge: In-depth understanding of labour laws and sector-specific accreditation and compliance requirements, including those imposed by health authorities, education ministries, and licensing bodies.

Core Skills & Competencies

• Strategic HR Leadership: Ability to develop and execute HR strategies that align with organisational goals while navigating complex stakeholder landscapes.
• Talent Management: Expertise in workforce planning, recruitment, and development for clinical and academic roles.
• Policy & Compliance: Strong background in policy development, regulatory compliance, and risk management within highly regulated environments.
• Communication & Conflict Resolution: Exceptional interpersonal, negotiation, and conflict-resolution skills, with a keen sensitivity to cultural and organisational diversity.
• Analytical & Financial Acumen: Proficiency in HR analytics, budgeting, and resource optimisation to drive data-informed decision-making across multiple entities.
• Ethical Integrity: Unwavering commitment to high ethical standards and a deep dedication to improving patient care and learner outcomes.