IS/IT Manager

Position Overview

Are you a visionary leader with a passion for leveraging technology to drive business innovation and operational excellence? Nespresso, the global pioneer in premium portioned coffee, is seeking a dynamic and strategic IS/IT Manager to lead our Information Systems and Information Technology initiatives at the market level. In this pivotal role, you will be instrumental in executing our global IS-IT strategy, delivering transformative projects, and fostering cross-functional collaboration to support our ambitious growth trajectory. If you thrive in a fast-paced, innovative environment and are committed to delivering world-class IT services, we invite you to join our team and help shape the future of coffee technology.

Key Responsibilities

The IS/IT Manager will play a critical role in aligning local Information Systems strategies with Nespresso’s global objectives while driving market-specific initiatives that enhance competitiveness, innovation, and operational efficiency. Your responsibilities will include:

• Strategic Alignment and Execution:
  • Develop and implement a local Information Systems strategy that aligns with Nespresso’s global HQ strategy, ensuring clear communication of objectives, accountabilities, and strategic options to all stakeholders.
  • Leverage cutting-edge information technology developments to achieve competitive advantage, foster business innovation, and improve operational effectiveness and efficiency.
• Cross-Functional Collaboration:
  • Manage and deliver the market IS roadmap, balancing HQ requirements with regional and local needs while fostering partnerships across departments to optimize IS-related resources.
  • Define and implement key business partnerships with external vendors in alignment with procurement policies, ensuring transparency and accountability in cost and business value.
• Service Portfolio and Asset Management:
  • Oversee the configuration and setup of HQ and local applications to meet market-specific requirements, ensuring alignment with global standards.
  • Identify and manage service level agreements (SLAs) with the business, assess the current service portfolio, and recommend new or modified services to enhance performance.
  • Maintain an accurate and up-to-date record of all IT assets, ensuring alignment with HQ configuration management and financial management practices.
• Budget Management and Operational Efficiency:
  • Develop and secure approval for the CAPEX budget based on the approved strategic plan, managing IS/IT expenditures to ensure financial accountability.
  • Collaborate with functional groups and the IS team to identify, document, and resolve technology-related issues, implementing continuous improvement practices to enhance system performance.
  • Monitor IT infrastructure and related events, maintaining detailed operational logs to enable reconstruction and review of operational sequences for performance optimization.
  • Ensure high service availability, efficient resource management, and proactive capacity planning to meet future performance requirements, supported by robust KPI management.
• User Support and Change Management:
  • Drive increased productivity by resolving user queries and incidents promptly, minimizing disruptions to business operations.
  • Facilitate the rapid and reliable delivery of IT changes, mitigating risks associated with implementation to ensure seamless business continuity.

Qualifications and Experience

To excel in this role, you will bring a proven track record in IS/IT management, with a minimum of 7-10 years of experience in a similar capacity. A strong background in aligning IT strategies with business objectives, managing cross-functional teams, and delivering complex IT projects is essential. You should possess:

• In-depth knowledge of IT service management frameworks (e.g., ITIL) and best practices for infrastructure monitoring and asset management.
• Exceptional leadership and communication skills, with the ability to influence stakeholders at all levels and foster collaborative partnerships.
• Proficiency in budget management, financial planning, and cost optimization within an IT environment.
• A strategic mindset with a focus on innovation, continuous improvement, and operational excellence.
• Relevant certifications (e.g., PMP, ITIL, CISSP) and a degree in Information Technology, Computer Science, or a related field are highly desirable.

Why Join Nespresso?

As a global leader in premium coffee, Nespresso offers a unique opportunity to work within a dynamic, innovative, and customer-centric organization. You will be part of a passionate team dedicated to delivering exceptional coffee experiences while driving technological advancements that shape the future of the industry. In return, we offer a competitive compensation package, opportunities for professional growth, and the chance to make a meaningful impact in a fast-growing market.

If you are ready to take on this exciting challenge and contribute to Nespresso’s continued success, we encourage you to apply today. Join us in revolutionizing the way the world enjoys coffee—one cup at a time.