IBM Specialist

Position Overview

We are seeking a highly skilled and experienced IT Engineer specializing in IBM FileNet and Document Management Systems (DMS) to join our dynamic team in Riyadh. In this critical role, you will be responsible for delivering exceptional technical support, ensuring seamless system maintenance, and driving operational excellence across our enterprise document management and archiving infrastructure. Your expertise will be instrumental in maintaining the reliability, security, and efficiency of our mission-critical systems, enabling our organization to achieve its strategic objectives with confidence.

Key Responsibilities

As an IBM Specialist, your core responsibilities will encompass a broad spectrum of technical and operational duties, including:

• System Support & Maintenance: Provide expert-level technical support and perform monthly maintenance activities for IBM FileNet and Document Management Systems (DMS), ensuring optimal performance and minimal downtime.
• Enterprise Application Support: Deliver robust support for enterprise correspondence and archiving applications, facilitating seamless document workflows and records management processes.
• Incident Management & Resolution: Proactively troubleshoot and resolve technical incidents to maintain system availability in strict adherence to agreed Service Level Agreements (SLAs), minimizing disruptions to business operations.
• Performance Monitoring & Optimization: Continuously monitor system performance, identify potential issues, and implement corrective measures to enhance efficiency and reliability.
• Compliance & Governance: Ensure full compliance with Saudi cybersecurity regulations, IT governance standards, and industry best practices to safeguard sensitive data and maintain regulatory adherence.
• Stakeholder Collaboration: Work closely with internal stakeholders, including IT teams, business units, and senior management, to align system capabilities with organizational needs and maintain business continuity.
• Documentation & Reporting: Develop comprehensive technical documentation, including system configurations, troubleshooting guides, and support reports, to facilitate knowledge sharing and future reference.

Qualifications & Requirements

To excel in this role, you must possess the following qualifications and professional attributes:

• Educational Background: A Bachelor’s degree in Information Technology, Computer Science, or a closely related field from an accredited institution.
• Professional Experience: Minimum of 3 years of hands-on experience in application support, with a proven track record in managing enterprise-level systems.
• Technical Expertise: In-depth experience with IBM FileNet and Document Management Systems (DMS) or Enterprise Content Management (ECM) solutions is highly preferred.
• Problem-Solving Skills: Exceptional analytical and troubleshooting abilities, with a methodical approach to diagnosing and resolving complex technical issues.
• ITIL & SLA Management: Solid understanding of ITIL processes and robust experience in managing Service Level Agreements (SLAs) to ensure consistent service delivery.
• Regulatory Knowledge: Familiarity with Saudi cybersecurity frameworks, digital transformation initiatives, and IT governance standards is considered a significant advantage.
• Soft Skills: Strong communication, collaboration, and interpersonal skills, enabling effective engagement with cross-functional teams and stakeholders at all levels.

If you are a proactive IT professional with a passion for driving technical excellence and operational efficiency, we invite you to apply and become an integral part of our team.