SUPPORT

Position Overview

We are seeking a dedicated and detail-oriented Support professional to join our healthcare team. In this pivotal role, you will serve as the first point of contact for patients, ensuring seamless administrative operations and exceptional service delivery. Your responsibilities will encompass managing patient records, coordinating appointments, and facilitating smooth communication between patients and healthcare providers. This position requires a high level of organization, accuracy, and professionalism to uphold the standards of our organization.

Key Responsibilities

• Patient File Management: Open and maintain comprehensive patient files for new arrivals, meticulously verifying that all required information is accurately recorded and updated in the system. Ensure compliance with healthcare regulations and internal policies.
• Appointment Coordination: Schedule, reschedule, and cancel patient appointments with precision, utilizing advanced scheduling tools and ERP systems. Maintain the OPD calendar by confirming physicians' duties and schedules to ensure optimal patient flow and resource allocation.
• Patient Registration and Verification: Register patients upon arrival, conducting thorough verification of demographic and insurance details. Confirm the validity of all supporting documents, including insurance approvals and government-issued identification, and ensure they are scanned and stored securely in the system.
• Walk-In Patient Coordination: Notify the healthcare team promptly upon the arrival of walk-in patients, facilitating timely care and minimizing wait times. Serve as a liaison between patients and medical staff to enhance operational efficiency.
• Reception and Communication: Manage incoming phone calls at the reception desk, providing courteous and efficient assistance to patients, families, and external stakeholders. Direct calls to the appropriate departments or personnel, ensuring inquiries are resolved in a timely manner.
• Financial Transactions: Receive and process cash payments from patients, maintaining strict accuracy in recording and reconciling transactions. Prepare and total bills with meticulous attention to detail, ensuring all financial documentation is complete before handing it over to the Insurance and Finance Coordinator at the end of each shift.
• Call Center Support: Handle incoming calls through the dedicated call center line, addressing patient inquiries, providing relevant information, and escalating issues as necessary. Maintain a professional and empathetic tone to enhance patient satisfaction and trust.
• Administrative Support: Perform additional duties as assigned, including but not limited to data entry, record maintenance, and coordination with other departments to support the overall functioning of the healthcare facility.

Qualifications and Skills

To excel in this role, candidates must possess a blend of technical proficiency, analytical acumen, and exceptional interpersonal skills. The ideal candidate will have a proven track record in patient registration, appointment scheduling, or a related administrative capacity within a healthcare or customer service environment.

• Technical Proficiency: Working knowledge of MS Office applications (e.g., Word, Excel) and Enterprise Resource Planning (ERP) systems is essential for managing patient data, scheduling appointments, and generating reports.
• Analytical and Problem-Solving Skills: Ability to assess situations critically, identify discrepancies, and implement effective solutions to ensure operational efficiency and accuracy in all tasks.
• Attention to Detail: A meticulous approach to work, with a strong focus on accuracy in data entry, financial transactions, and document verification to maintain compliance and patient trust.
• Communication Skills: Excellent command of oral and written English, with fluency in Arabic preferred. Strong interpersonal skills to interact effectively with patients, healthcare professionals, and administrative staff.
• Education and Experience: A Bachelor’s degree in Business Administration or a related field is required. For the Officer role, candidates should have 0 to 2 years of relevant experience in patient registration, appointment scheduling, or a comparable administrative role within a healthcare setting.

Work Environment

This position is based in a dynamic healthcare environment where teamwork, adaptability, and a commitment to excellence are paramount. The Support professional will work closely with various departments, including medical staff, insurance coordinators, and finance teams, to ensure a cohesive and patient-centered approach to care delivery.