Campus Services Manager

About RUA

RUA stands at the forefront of cross-cultural arts education and creative innovation in the Middle East, pioneering bold ideas that drive societal progress. By fostering collaboration between industry and academia, and reimagining creative education, RUA creates an environment where global perspectives thrive within a culturally rich setting. The institution is dedicated to empowering future generations through knowledge, creativity, and cultural exchange, positioning itself as a transformative force in arts and culture.

Our Vision

To become an inspiring beacon of knowledge for future generations, seamlessly integrating culture and arts. RUA aims to empower students to discover their passions, develop their talents, and cultivate creativity while fostering meaningful cultural exchange.

Our Mission

To cultivate an innovative educational environment centered on culture and arts, delivering cutting-edge programs that enhance cultural and artistic engagement. RUA is committed to enriching both the Saudi and global communities through its transformative initiatives.

Our Aspirations

• To emerge as the leading cultural university across the Middle East and North Africa.
• To achieve a top 50 global ranking among universities specializing in cultural education.
• To establish a global hub for cultural education and knowledge exchange.

Key Responsibilities

General Responsibilities

As the Campus Services Manager, you will oversee the day-to-day delivery of essential campus soft services, including custodial care, cafeteria operations, front-of-house services, logistics, and event support. You will ensure these services align with university standards, Service Level Agreements (SLAs), and operational requirements. A user-focused approach will be central to enhancing the campus experience, while continuous improvement will drive operational excellence across all service areas.

Strategic Responsibilities

You will play a pivotal role in supporting the implementation of the campus services delivery model, including service standards, SLAs, Standard Operating Procedures (SOPs), and Key Performance Indicators (KPIs). Additionally, you will contribute to service planning and mobilization efforts to ensure operational readiness. Monitoring service performance, user feedback, operational metrics, and SLA compliance will be critical, as will reporting key findings to stakeholders. You will also support vendor performance reviews and recommend service improvements to enhance efficiency and quality.

Operational Responsibilities

Your operational oversight will encompass custodial services, cafeteria operations, front-of-house services, logistics, and event support. You will manage assigned vendors to ensure adherence to SLAs and quality standards, while coordinating food services, hygiene protocols, and hospitality functions to maintain exceptional service quality. Venue bookings, event setup, and operational support will be coordinated to ensure campus readiness. Routine inspections of common areas and facilities will be conducted to uphold service standards, and you will monitor service requests, user complaints, and corrective actions to address issues promptly. Supervising service teams and ensuring consistent delivery standards will be a core responsibility, alongside ensuring compliance with health, safety, and institutional policies.

Experience and Skills

Industry Experience

• 7–10 years of experience in facilities or campus services, with a strong emphasis on soft services.
• Proven experience managing custodial, catering, front-of-house, logistics, and event support services in operational environments.
• Demonstrated ability to supervise outsourced service providers and monitor service performance against SLAs.

Management Capabilities

• Experience managing vendors and overseeing day-to-day service delivery operations.
• Strong coordination skills to manage campus services, operational logistics, and event support activities.
• In-depth understanding of service quality monitoring, inspections, and operational reporting.
• Proven ability to plan, organize, and prioritize multiple operational activities simultaneously.
• Exceptional problem-solving and service delivery management skills.

Interpersonal Skills

• Excellent communication and coordination abilities.
• A user service-oriented mindset with a focus on enhancing the campus experience.
• Strong leadership skills to supervise teams and build effective working relationships with vendors and stakeholders.
• Adaptability and the ability to thrive in a fast-paced campus environment.

Why Join RUA?

RUA offers a unique platform for discovery, talent development, and cultural advancement. As a member of our team, you will contribute to shaping the future of Saudi art and culture while becoming part of an ambitious journey to redefine creative education. Join us in creating a legacy of innovation, collaboration, and cultural exchange.