Sales Director - Enterprise

About Lucidya

Lucidya is an AI-native platform designed to revolutionize customer experience (CX) intelligence by autonomously managing the entire customer lifecycle—from initial engagement to retention and growth. Unlike conventional platforms that merely provide insights, Lucidya closes the loop with proprietary Natural Language Understanding (NLU) capabilities, developed entirely in-house and trained on millions of multilingual conversations. This empowers marketing, support, CX, and research teams to deliver hyper-personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

Why This Role Matters

As Lucidya enters a pivotal phase of growth, we are seeking a dynamic and strategic Sales Director to lead our commercial organization and propel us into the next chapter of success. Reporting directly to the Chief Revenue Officer, you will be responsible for scaling our sales operations, driving revenue growth, and cultivating a high-performing team capable of winning complex, high-value opportunities. This role is ideal for a leader who thrives in close collaboration with the business, coaching teams, fostering customer relationships, and refining go-to-market strategies. Your impact will extend beyond revenue targets—you will shape the sales culture, build a resilient team, and establish the discipline required for sustainable success.

Key Responsibilities

• Sales Strategy & Growth: Develop and execute a robust sales strategy aligned with Lucidya’s long-term commercial objectives to drive ambitious revenue growth.
• Team Leadership & Development: Lead, mentor, and inspire a high-performing sales team, fostering a culture of accountability, collaboration, and continuous improvement.
• Strategic Opportunity Support: Guide your team through complex sales cycles, providing insights and removing obstacles to secure high-value deals.
• Stakeholder Engagement: Build and maintain trusted relationships with senior customer stakeholders, positioning yourself as a key partner in high-value commercial engagements.
• Pipeline & Forecasting Excellence: Drive healthy pipeline generation, opportunity progression, and forecast accuracy through rigorous CRM discipline and sales management practices.
• Performance Optimization: Establish clear KPIs, monitor team performance, and leverage data to refine sales execution and commercial effectiveness.
• Cross-Functional Collaboration: Partner closely with Marketing, Product, Customer Success, and executive leadership to enhance customer outcomes and accelerate business growth.
• Process Improvement: Continuously identify opportunities to enhance sales processes, forecasting accuracy, pipeline quality, and overall commercial performance.
• Complex Buying Journey Navigation: Lead teams through intricate buying processes involving multiple stakeholders, formal procurement procedures, and executive decision-makers.

Your Ideal Profile

To excel in this role, you should possess the following qualifications and attributes:

• Proven Leadership: Minimum 5 years of experience leading high-performing B2B SaaS sales teams in fast-paced, growth-oriented environments.
• Revenue Achievement: A track record of consistently meeting and exceeding ambitious revenue targets while building predictable, scalable sales organizations.
• Coaching Excellence: A passion for developing talent, coaching teams to peak performance, and fostering a culture of continuous growth.
• Strategic Acumen: Comfort leading from the front, supporting teams in strategic customer meetings, negotiations, and complex commercial deals.
• Stakeholder Management: Experience navigating long, multi-stakeholder sales cycles and maintaining momentum through formal procurement processes.
• Data-Driven Decision Making: A commercially minded approach, utilizing data, forecasting, and pipeline insights to drive informed decisions and optimize performance.
• Trust & Communication: Exceptional ability to build trust quickly with customers, teams, and cross-functional stakeholders through clear communication and sound commercial judgment.
• Adaptability: Thrives in dynamic environments where priorities shift, challenges are embraced, and continuous improvement is a core expectation.
• Education: Bachelor’s degree in Business, Marketing, or a related field is preferred.

Hiring Process Overview

The hiring process will include the following stages:

• Introductory conversation with Talent Acquisition
• Interview with the Chief Revenue Officer
• Sales leadership case study and interview
• Final interview with executive leadership