Information Technology Project Management

About the Role

We are seeking a highly motivated and experienced Supervisor – IT PMO / Service Management to lead our Information Technology Project Management Office (PMO) and Service Management functions. This pivotal role will oversee the strategic governance of IT projects, service delivery, and operational excellence, ensuring alignment with enterprise objectives and industry best practices. The ideal candidate will possess a strong background in IT project governance, service management, and leadership, with a proven ability to drive continuous improvement and operational maturity across IT functions.

Key Responsibilities

IT PMO & Project Governance

• Lead and supervise the IT Project Management Office (PMO), ensuring adherence to established methodologies and governance frameworks.
• Govern the enterprise IT project portfolio, monitoring schedules, milestones, risks, dependencies, budgets, and resource utilization to ensure successful project execution.
• Prepare executive dashboards, portfolio reports, and project performance metrics to provide actionable insights to leadership.
• Ensure consistent application of project governance standards, methodologies, and best practices across all IT initiatives.

IT Service Management

• Lead and oversee IT Service Management (ITSM) operations, including Incident, Problem, Change, Service Request, and Service Level Management processes.
• Monitor service performance, operational KPIs, and continual service improvement initiatives to enhance service delivery.
• Ensure IT services meet agreed Service Level Agreements (SLAs) and align with business requirements.
• Promote operational excellence across IT support functions through process optimization and performance tracking.

IT Governance & Compliance

• Supervise IT Governance and Change Management activities to ensure compliance with organizational policies, regulatory requirements, and IT audit recommendations.
• Support governance, risk management, and compliance initiatives to mitigate operational risks and enhance audit readiness.
• Drive alignment with enterprise governance frameworks and industry best practices to ensure robust IT governance.

Vendor & Contract Management

• Manage relationships with vendors and managed service providers, ensuring adherence to contractual obligations and SLAs.
• Monitor vendor performance and support contract governance, service reviews, and performance improvement initiatives.
• Coordinate vendor escalations and service delivery improvements to maintain high standards of service excellence.

Financial & Resource Management

• Support IT financial planning and cost optimization initiatives to enhance operational efficiency and resource utilization.
• Monitor IT operational costs, service efficiency, and resource allocation to identify opportunities for savings and process improvements.
• Participate in budgeting, contract management, and investment planning to align IT expenditures with business priorities.

Leadership & Stakeholder Management

• Lead, mentor, and support the PMO and Service Management team members to foster a high-performance culture.
• Build strong relationships with business stakeholders and executive management to ensure alignment and collaboration.
• Drive continuous improvement and operational maturity across IT functions through strategic initiatives and best practices.

Required Skills & Qualifications

• Strong knowledge of IT Project Management Office (PMO) practices and methodologies.
• In-depth understanding of IT Service Management (ITSM) and ITIL best practices.
• Experience with IT Governance, Change Management, and Project Portfolio Management.
• Familiarity with Governance, Risk, and Compliance (GRC) frameworks and regulatory requirements.
• Proven experience managing vendors, managed service providers, and service contracts.
• Strong analytical, reporting, planning, and organizational skills with a focus on data-driven decision-making.
• Excellent communication, stakeholder management, and presentation skills to engage effectively with all levels of the organization.
• Ability to lead cross-functional teams and drive operational excellence in a dynamic environment.

About the Company

Established in 1988 as part of Saudi Arabia’s strategic initiative to achieve self-sufficiency in civil and military aircraft maintenance, overhaul, and modifications through technology transfer and the development of Saudi national expertise, our organization has grown into a leader in aviation, space, and defense. With a vision to set global standards and power the ambitions of Vision 2030, we are committed to delivering high-quality aviation products and services that ensure exceptional customer satisfaction and long-term profitability. Join us in shaping the future of technology and innovation in the region.