Business Development Specialist

Position Overview

We are seeking a dynamic and results-driven Business Development Specialist to spearhead our merchant acquisition initiatives, both offline and online. In this pivotal role, you will be responsible for identifying, engaging, and onboarding retail partners to expand our network and enhance our Buy Now, Pay Later (BNPL) solution. The ideal candidate will thrive in a fast-paced environment, leveraging their sales acumen and relationship-building skills to drive growth and foster long-term partnerships with merchants across diverse industries.

Key Responsibilities

As a Business Development Specialist, your core responsibilities will include:

• End-to-End Sales Cycle Management: Lead the entire sales process, from lead generation and initial outreach to pitching, negotiation, and successful deal closure. Ensure a seamless onboarding experience for new merchant partners.
• Field-Based Merchant Acquisition: Conduct in-person visits to retail stores, commercial centers, and shopping malls to introduce and promote our BNPL services. Engage directly with store owners, managers, and decision-makers to highlight the value proposition of our solution.
• Stakeholder Education and Advocacy: Educate potential and existing merchant partners about the benefits of partnering with us, including revenue growth opportunities, customer acquisition advantages, and operational efficiency improvements. Address any concerns or objections proactively.
• Commercial Negotiation and Alignment: Negotiate commercial terms in strict adherence to company policies and pricing frameworks. Ensure agreements are mutually beneficial and sustainable for both parties.
• Relationship Building and Retention: Cultivate and maintain strong, long-term relationships with store owners, branch managers, and key stakeholders. Act as a trusted advisor to address their needs and ensure their continued satisfaction with our services.
• Onboarding and Activation Support: Facilitate the successful onboarding of new merchants by coordinating with internal teams to ensure a smooth transition. Provide initial training and support to ensure merchants are fully equipped to utilize our BNPL system effectively.
• Market Mapping and Industry Analysis: Identify and map high-potential industries and geographic areas, such as fashion, electronics, furniture, and more, to prioritize merchant acquisition efforts. Focus on sectors with strong growth potential and alignment with our business objectives.
• Performance Tracking and Reporting: Develop and maintain a structured daily and weekly field activity plan to track progress and performance. Generate regular reports on merchant acquisition metrics, challenges, and opportunities for internal stakeholders.
• Cross-Functional Collaboration: Work closely with marketing and product teams to develop merchant-specific campaigns, promotional materials, and support initiatives. Provide actionable feedback to refine our merchant acquisition strategies and tools.
• Customer Support and Query Resolution: Serve as the primary point of contact for merchant inquiries, concerns, or issues during the early stages of partnership. Ensure timely resolution and maintain high levels of merchant satisfaction.

Qualifications and Experience

To excel in this role, you should meet the following criteria:

• Educational Background: Bachelor’s degree in Business Administration, Marketing, Finance, or a related field. Advanced degrees or certifications in relevant disciplines are a plus.
• Professional Experience: Minimum of 2–4 years of experience in business development, sales, partnerships, or commercial roles. Prior experience in the fintech, banking, or payments industry is highly desirable. A proven track record in selling to e-commerce platforms, retail vendors, or similar B2B segments is essential.
• Industry Knowledge: A deep understanding of Buy Now, Pay Later (BNPL) models, digital lending, and consumer finance frameworks. Familiarity with payment processing, financial services, or retail ecosystems is advantageous.
• Core Competencies: High energy, a goal-oriented mindset, and an entrepreneurial spirit. Exceptional negotiation, communication, and presentation skills are critical for success in this role.
• Personal Attributes: Self-motivated with the ability to work independently and collaboratively in a team environment. Fluency in English is required; additional language proficiency is a valuable asset.
• Mindset: A hunter mentality with a relentless drive to identify and secure new business opportunities. Proven ability to meet and exceed sales targets while building meaningful relationships with stakeholders.