Telephone Operator

Telephone Operator – Hilton Riyadh

Hilton Riyadh is seeking a dedicated and professional Telephone Operator to join our dynamic team. In this pivotal role, you will serve as the first point of contact for guests, ensuring seamless communication and exceptional service delivery through our telephone systems. Your responsibilities will include managing incoming and outgoing calls with professionalism, directing calls to the appropriate departments, and providing accurate information to guests and internal stakeholders alike. This position is ideal for individuals who thrive in fast-paced environments and possess strong interpersonal and organizational skills.

Key Responsibilities

• Guest Communication: Handle all incoming and outgoing calls with courtesy, clarity, and efficiency, ensuring a positive first impression of Hilton Riyadh.
• Call Management: Direct calls to the correct departments or personnel, including reservations, housekeeping, maintenance, and management, while maintaining a high level of accuracy.
• Information Dissemination: Provide guests with accurate information regarding hotel services, amenities, policies, and local attractions, enhancing their overall experience.
• Multitasking: Manage multiple phone lines, emails, and other communication channels simultaneously, prioritizing tasks to meet the needs of guests and staff.
• Record Keeping: Maintain detailed logs of calls, messages, and guest inquiries, ensuring all information is documented and accessible for follow-up.
• Problem Resolution: Address guest concerns or complaints professionally, escalating issues to the appropriate department when necessary to ensure swift resolution.
• Team Collaboration: Work closely with front desk staff, concierge, and other departments to ensure cohesive communication and service delivery across the hotel.
• Upholding Standards: Adhere to Hilton’s brand standards and service protocols, contributing to the hotel’s reputation for excellence and hospitality.

Qualifications and Skills

To excel in this role, candidates must demonstrate exceptional communication skills, both verbal and written, along with a strong command of the English and Arabic languages. Proficiency in additional languages is a valuable asset. The ideal candidate will possess:

• A minimum of one year of experience in a customer service or telephone operations role, preferably within the hospitality industry.
• Strong organizational and time-management abilities, with the capacity to handle high-pressure situations calmly and efficiently.
• Technical proficiency in telephone systems, switchboards, and basic computer applications, including Microsoft Office Suite.
• An outgoing, patient, and solution-oriented personality, with a commitment to delivering outstanding guest experiences.
• A high school diploma or equivalent qualification; additional certifications in hospitality or customer service are advantageous.

Why Join Hilton Riyadh?

As a Telephone Operator at Hilton Riyadh, you will be an integral part of a world-class team dedicated to creating memorable experiences for guests from around the globe. You will benefit from:

• A competitive salary and comprehensive benefits package, including health insurance and employee discounts.
• Opportunities for professional growth and development within a globally recognized brand.
• A supportive and inclusive work environment that values diversity and fosters collaboration.
• Access to Hilton’s extensive training programs and resources to enhance your skills and advance your career.
• The chance to work in one of Riyadh’s most prestigious hotels, contributing to the city’s vibrant hospitality landscape.

If you are passionate about delivering exceptional service and seeking a rewarding career in the hospitality industry, we invite you to apply for the Telephone Operator position at Hilton Riyadh. Join us and be part of a legacy of excellence in hospitality.