Operations Support Manager

Job Description

We are seeking an Operations Support Manager to join the Capital Market Products Institute in Riyadh, Kingdom of Saudi Arabia. The role involves working closely with our partner, the Financial Academy, to ensure operational efficiency, enhance service levels, and improve the trainee experience, which may involve domestic travel.

Main Responsibilities

• Provide operational support for tests within the Financial Academy and collaborate with partners and the operations team.
• Maintain relationships with relevant partners.
• Deliver exceptional support to partners and institute members, ensuring smooth operations. Collaborate with relevant departments to provide high-quality service.
• Identify improvement opportunities and develop services.
• Regularly participate in events related to institute members and key partners.

Personal Attributes

Fluency in Arabic is essential. Focus on delivering an exceptional customer experience with strong communication skills and the ability to build positive relationships with various stakeholders. High organizational skills with the ability to adapt effectively to different challenges and changes. Strong attention to detail with excellent problem-solving skills. Positive attitude and proactive nature. Ability to work independently and as part of a team. Previous experience in operations and customer service management. Project management experience. Ability to analyze operational data and customer experience data. Commitment to integrity and ethical behavior.