E-Commerce Specialist

About the Role

We are seeking a highly motivated and detail-oriented E-Commerce Specialist to join our dynamic team at Segadty in Riyadh. In this pivotal role, you will play a critical part in driving our online sales growth, optimizing digital customer experiences, and ensuring seamless e-commerce operations. The ideal candidate will possess a strong blend of technical proficiency, strategic thinking, and a passion for digital commerce to elevate our brand’s presence in the competitive online marketplace.

Key Responsibilities

• E-Commerce Strategy & Execution: Develop and implement data-driven strategies to enhance online sales performance, including pricing optimization, promotional campaigns, and customer acquisition initiatives.
• Platform Management: Oversee and maintain our e-commerce platforms, ensuring high availability, security, and optimal performance across all digital touchpoints.
• Product & Inventory Management: Collaborate with cross-functional teams to manage product listings, inventory levels, and pricing updates to align with market demands and business objectives.
• Digital Marketing & Customer Engagement: Leverage digital marketing tools and analytics to drive targeted traffic, improve conversion rates, and foster long-term customer loyalty through personalized engagement strategies.
• Performance Analysis & Reporting: Monitor key performance indicators (KPIs) such as sales metrics, conversion rates, and customer behavior to identify trends, opportunities, and areas for improvement. Prepare comprehensive reports to inform strategic decision-making.
• Customer Experience Optimization: Enhance the online shopping journey by analyzing user feedback, conducting A/B testing, and implementing UX/UI improvements to ensure a seamless and intuitive experience for customers.
• Collaboration & Stakeholder Management: Work closely with marketing, IT, logistics, and customer service teams to align e-commerce initiatives with broader business goals and ensure operational excellence.

Qualifications & Skills

• Education: Bachelor’s degree in Business Administration, Marketing, Computer Science, or a related field. A master’s degree or relevant certification (e.g., Google Analytics, Shopify, Magento) is a plus.
• Experience: Minimum of 3-5 years of hands-on experience in e-commerce, digital marketing, or a related field, with a proven track record of driving online sales growth and optimizing digital platforms.
• Technical Proficiency: Strong knowledge of e-commerce platforms (e.g., Shopify, WooCommerce, Magento), SEO/SEM, Google Analytics, CRM systems, and marketing automation tools. Familiarity with HTML/CSS and basic web development principles is advantageous.
• Analytical Skills: Exceptional ability to interpret data, generate actionable insights, and make data-driven decisions to enhance performance.
• Communication & Collaboration: Excellent verbal and written communication skills, with the ability to liaise effectively with stakeholders at all levels and present complex information in a clear, concise manner.
• Problem-Solving: A proactive mindset with a keen eye for detail, capable of troubleshooting issues and implementing innovative solutions to overcome challenges.
• Language Proficiency: Fluency in English and Arabic is required to cater to our diverse customer base and internal teams.

Why Join Segadty?

As an E-Commerce Specialist at Segadty, you will be at the forefront of our digital transformation journey, contributing to the growth and success of a leading e-commerce brand in Riyadh. You will have the opportunity to work in a collaborative, fast-paced environment where innovation and excellence are celebrated. We offer competitive compensation packages, professional development opportunities, and a chance to make a tangible impact on our business and customers.