Customer Service Representative

Join Our Team as a Customer Service Representative

We are seeking an experienced and customer-focused professional to fill the role of Customer Service Representative (CSR). This position is responsible for handling straightforward pricing inquiries and requests for quotes (RFQs) via email or phone, and following up on pending or issued quotations. The ideal candidate will be proactive in identifying new sales opportunities and building strong customer relationships.

• Primary responsibilities include:
• Handling quotation enquiries for standard products and services
• Proactively engaging with customers via phone, email, and web conferencing
• Managing customer relationships and acting as a liaison between customers and Element Material Technology
• Resolving customer complaints and processing sales invoices
• Utilizing CRM tools to record activities and maintain accurate customer information
• Achieving sales goals by converting and penetrating accounts
• Building and maintaining knowledge of Element Material Technology service offerings
• Ensuring compliance with all relevant policies and laws

Qualified candidates should possess:

• 3 years of customer service experience, with quoting experience preferred
• Strong communication and interpersonal skills
• Ability to interpret customer quotes, contracts, and testing specifications
• Proficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel)
• A valid driver’s license with an acceptable driving record
• Ability to remain calm under pressure and manage multiple priorities