Sales Executive

Job Overview

We are seeking a dynamic and results-driven Sales Executive to join our team, where your primary responsibility will be to elevate retail vehicle sales by delivering an exceptional customer experience at every stage of the buyer’s journey. From the initial point of contact to the post-delivery follow-up, you will serve as the face of our brand, embodying professionalism, enthusiasm, and integrity while guiding customers through informed purchase decisions. This role demands a strategic approach to lead management, a deep understanding of vehicle features—particularly electric and hybrid technologies—and a commitment to exceeding sales targets through ethical and customer-centric practices.

Core Responsibilities

The ideal candidate will be accountable for driving both in-person and digital sales, ensuring a seamless and engaging experience for every customer. Your responsibilities will include:

• Sales Target Achievement: Consistently meet or surpass monthly and annual sales volume and revenue targets by leveraging effective sales techniques and maintaining a high level of customer engagement.
• Customer Engagement & Experience: Welcome guests with professionalism, adhering to brand presentation standards, maintaining a pristine workspace, and ensuring all customer interactions reflect the brand’s values and guidelines.
• Needs Assessment & Product Demonstration: Conduct thorough consultations to identify customer preferences, usage requirements, lifestyle needs, and budget constraints. Deliver compelling product demonstrations, highlighting vehicle features, performance benefits, and advanced technologies such as REEV, EV specifications, battery range, and software user interfaces.
• Sales Process Adherence: Execute sales interactions in strict accordance with official sales scripts, brand standards, and customer journey protocols to ensure consistency and compliance across all touchpoints.
• Confidentiality & Data Protection: Maintain the highest standards of confidentiality regarding customer personal details and financial information, ensuring compliance with data protection regulations.
• Lead Management & CRM Utilization: Actively manage inbound digital and campaign leads within the CRM, responding within mandatory timeframes and initiating proactive outreach to introduce the brand, assess customer needs, and secure showroom appointments. Update customer profiles, interaction notes, and deal stages in real time to maintain an accurate and actionable sales pipeline.
• Test Drive Facilitation: Strategically position test drives as a critical step in the sales process, guiding customers through structured test drive experiences that highlight vehicle capabilities and reinforce purchase intent.
• Financial Advisory & Order Processing: Provide expert guidance on financing options, interest rates, promotional packages, trade-in valuations, and documentation requirements. Collaborate closely with the internal Finance team to facilitate swift loan approvals and ensure customers select suitable financial structures. Prepare precise, compliant sales orders in adherence with company governance guidelines.
• Post-Sale & Delivery Management: Oversee the structured vehicle delivery process in coordination with Sales Admin, Delivery Coordinators, and financial institutions. Conduct a follow-up call within 24 hours of delivery to confirm customer satisfaction, address initial operational queries, and schedule the first service visit. Guide customers through the NPS (Net Promoter Score) survey process and proactively generate referral opportunities from satisfied buyers.

Key Performance Indicators (KPIs)

Success in this role will be measured by the following KPIs:

• Speed of initial outreach upon CRM lead assignment.
• Total unit volume and revenue delivered against targets.
• Margin retention and adherence to authorized discount limits.
• Percentage of showroom leads converted into completed test drives.
• Conversion rate from digital and phone leads to physical showroom visits.
• Customer satisfaction scores across the sales and delivery experience.

Work Environment & Requirements

This role is based in our showroom and requires a high level of customer interaction, team collaboration, and operational flexibility. The ideal candidate must be prepared to:

• Work full showroom operating hours, including weekends, public holidays, and extended evening shifts during promotional campaigns.
• Stand, walk the showroom floor, and conduct multiple test drives daily.
• Occasionally travel locally or regionally for brand training, roadshows, or special events.

Communication & Collaboration

Effective communication is essential to your success in this role. You will engage daily with internal stakeholders, including Showroom Managers, Sales Supervisors, Finance, Sales Admin, Marketing, and Delivery teams, to align on strategies, share insights, and drive operational efficiency. Externally, you will interact directly with walk-in visitors, digital leads, and prospective customers, building relationships that foster trust and long-term loyalty.

If you are a driven, customer-focused professional with a passion for automotive sales and a commitment to excellence, we invite you to apply and become an integral part of our sales team.