INFORMATION & COMMUNICATIONS OFFICER

Position Overview

The Information & Communications Officer serves as the primary liaison and operational coordinator for HAZAR GROUP (FZC), a leading entity based in Sharjah, UAE. This full-time remote position is designed for a highly organized, bilingual professional who will manage client engagement, digital communications, candidate support, and daily operational activities. The role is strategically divided into two key focus areas: 85% dedicated to Services4Medics, which involves client communication, credential screening, and candidate tracking for international healthcare licensing pathways across the GCC, and 15% allocated to general operations, including executive support, administrative coordination, invoicing, and corporate correspondence. The ideal candidate will possess strong communication skills, attention to detail, and the ability to navigate digital platforms efficiently while maintaining professionalism in all interactions.

Core Responsibilities

Services4Medics Management (85% Allocation)

As the frontline representative for Services4Medics, the Information & Communications Officer will engage with clients through multiple online channels, including the company website, social media platforms, and WhatsApp Business. The role requires maintaining high professional communication standards, responding promptly to inquiries, and providing clear guidance to healthcare professionals navigating licensing and career services. Key responsibilities include:

• Candidate Eligibility Screening: Conduct initial reviews of medical qualifications, clinical experience, and professional licenses to ensure alignment with GCC healthcare authority requirements, including DHA, MOHAP, DoH TAMM, and SCFHS. Identify and communicate any missing documents or required actions to candidates.
• Candidate Tracking & Data Management: Maintain accurate and up-to-date candidate records using Google Workspace tools such as Sheets, Forms, Drive, and Docs. Update candidate progress stages to support management reporting and operational monitoring.
• Application Support: Assist candidates with Primary Source Verification (DataFlow) document preparation, provide guidance on Occupational English Test (OET) preparation pathways, and support Prometric examination registration procedures. Ensure strict confidentiality when handling sensitive personal, professional, and healthcare-related documents.

Executive & General Business Support (15% Allocation)

The Information & Communications Officer will also provide administrative and operational support to the General Manager and Chief Operating Officer. This includes:

• Administrative Support: Assist with calendar coordination, document preparation, digital filing, and internal reporting to ensure seamless executive operations.
• Commercial Documentation: Prepare standard corporate invoices and payment receipts while maintaining accurate separation between professional service fees and third-party costs for financial compliance.
• Digital Communication & Promotion: Support scheduled content publishing across LinkedIn, Facebook, and Instagram. Monitor online inquiries and forward potential business opportunities to management for further action.
• Corporate Representation: Represent HAZAR GROUP (FZC) in professional communications with clients, partners, and external stakeholders, ensuring a consistent and positive brand image.

Required Qualifications & Competencies

To excel in this role, candidates must meet the following educational and professional criteria:

• Educational Background: A Bachelor’s degree or equivalent qualification in one of the following fields is preferred: Medicine (MBBS or equivalent healthcare qualification), Nursing or Allied Health Sciences, Education, English Language, Applied Linguistics, Information Technology, Computer Science, Digital Business, Business Administration, Management, Marketing, Healthcare Administration, Health Management, or Medical Records Management.
• Language Proficiency: Fluency in both English and Arabic is highly desirable, given the bilingual nature of the role and the need to engage with diverse stakeholders.
• Technical Skills: Proficiency in Google Workspace (Sheets, Forms, Drive, Docs), Microsoft Office Suite, and familiarity with digital communication platforms such as social media and WhatsApp Business.
• Soft Skills: Exceptional organizational abilities, strong written and verbal communication skills, attention to detail, and the capacity to manage multiple tasks in a fast-paced environment.
• Industry Knowledge: A solid understanding of GCC healthcare licensing pathways, including familiarity with DHA, MOHAP, DoH TAMM, and SCFHS requirements, is advantageous but not mandatory.

The Information & Communications Officer will play a pivotal role in enhancing client satisfaction, streamlining operational processes, and supporting the strategic objectives of HAZAR GROUP (FZC). This position offers a unique opportunity to contribute to the growth of a dynamic organization while working in a flexible, remote environment.