Sales Coordinator

Sales Coordinator – Drive Operational Excellence in Sales Coordination

Join our dynamic Sales Department as a **Sales Coordinator**, where you will play a pivotal role in ensuring seamless order processing, maintaining robust customer relationships, and fostering cross-departmental collaboration. In this fast-paced environment, you will act as the critical bridge between customers, Sales, Production, Distribution, Finance, and other key stakeholders, ensuring that every order is executed with precision, efficiency, and professionalism.

As a Sales Coordinator, your responsibilities will span order management, documentation, reporting, and customer service—all while upholding the highest standards of accuracy and confidentiality. This role is ideal for detail-oriented professionals who thrive in a collaborative setting and are committed to delivering exceptional service while supporting the company’s growth objectives.

Key Responsibilities

• Order & Customer Inquiries Management: Receive, log, and process customer inquiries, purchase orders, and sales requests with meticulous accuracy, ensuring all documentation is properly recorded and tracked.
• Document Preparation & Compliance: Generate and verify quotations, sales orders, proforma invoices, and other sales-related documents, adhering to company policies and pricing authorities.
• ERP & System Coordination: Input and update customer orders in the ERP/SAP system, cross-verifying product specifications, quantities, pricing, payment terms, and delivery timelines for absolute precision.
• Cross-Departmental Collaboration: Act as the liaison between Sales, Production Planning, Distribution, and Finance to ensure smooth coordination—confirming production schedules, arranging timely deliveries, and monitoring credit limits and payment statuses.
• Customer Communication & Follow-Up: Maintain transparent communication with customers regarding order statuses, potential delays, shortages, or specification issues, while escalating concerns to the Sales Manager and relevant departments for resolution.
• Performance Tracking & Reporting: Compile and analyze daily, weekly, and monthly sales reports, comparing actual performance against targets and providing actionable insights to the Sales Manager.
• Customer Service & Issue Resolution: Handle customer complaints with professionalism, coordinating with Quality, Production, and other teams to investigate and resolve discrepancies efficiently.
• Data Security & Administrative Support: Maintain strict confidentiality of customer and commercial information while organizing and filing records systematically. Assist the Sales Manager and team in preparing presentations, reports, and meeting materials.
• Process Adherence: Uphold approved company policies, sales procedures, and operational standards in all tasks.
• Flexible Support: Execute additional duties as assigned by the Sales Manager to support team objectives and operational efficiency.

Qualifications & Experience

We are seeking a motivated **Saudi National** with a strong foundation in sales coordination and a passion for driving operational excellence. The ideal candidate will possess:

• A **Bachelor’s degree** in Business Administration, Marketing, Sales, or a related field, reflecting a solid academic background in commercial operations.
• At least **2 years of hands-on experience** in sales coordination, customer service, or order management—preferably within a manufacturing or B2B environment—to ensure relevance and adaptability.
• Familiarity with **SAP or ERP systems**, though training may be provided for candidates with exposure to similar platforms.
• Proficient command of **both English and Arabic**, both written and spoken, to facilitate seamless communication across diverse stakeholders.
• Advanced proficiency in **Microsoft Office**, particularly **Excel** for data analysis, **Word** for documentation, and **Outlook** for email management.

Key Competencies

• Exceptional Communication Skills: Ability to articulate information clearly and professionally to customers, internal teams, and management.
• Attention to Detail: Unwavering accuracy in processing orders, verifying data, and maintaining records to prevent errors and discrepancies.
• Multitasking & Organization: Capacity to manage multiple orders simultaneously while prioritizing tasks and meeting tight deadlines under pressure.
• Problem-Solving & Adaptability: Proactive approach to resolving issues, adjusting to changing priorities, and contributing to process improvements.
• Confidentiality & Integrity: Commitment to safeguarding sensitive customer and commercial information with the highest ethical standards.

If you are a detail-oriented professional with a customer-centric mindset and a desire to grow within a dynamic sales environment, we invite you to apply and be part of a team that values excellence and collaboration.