Sales Coordinator

Position Overview

We are seeking a highly organized and proactive Sales Coordinator to join our dynamic Sales Department. In this pivotal role, you will serve as the central point of contact between customers, internal teams, and external stakeholders to ensure seamless order processing, accurate record-keeping, and timely delivery of products. Your responsibilities will encompass coordinating sales activities, maintaining meticulous documentation, and providing exceptional customer service to drive operational efficiency and customer satisfaction. This position is exclusively open to Saudi nationals.

Key Responsibilities

The Sales Coordinator will play a critical role in supporting the Sales Department by executing a wide range of tasks to facilitate smooth business operations. Your core responsibilities will include:

• Order Management: Receive, record, and process customer inquiries, purchase orders, and sales requests with precision. Prepare and issue quotations, sales orders, proforma invoices, and other essential sales documentation.
• ERP System Administration: Enter and update customer orders accurately in the company’s ERP or SAP system, ensuring all details—such as product specifications, quantities, prices, payment terms, and delivery dates—are correct.
• Cross-Departmental Coordination: Collaborate closely with Production Planning to confirm product availability and align production schedules with customer demands. Work with Distribution and Logistics to arrange on-time delivery of orders and proactively address any logistical challenges.
• Customer Communication: Serve as the primary liaison for customers, providing updates on order status, addressing inquiries, and resolving issues promptly. Communicate any delays, shortages, or discrepancies to the Sales Manager and relevant stakeholders while maintaining transparency and professionalism.
• Financial Coordination: Liaise with the Finance Department to verify customer credit limits, track payment statuses, manage invoices, and address overdue accounts. Ensure compliance with company policies and pricing guidelines.
• Data Management & Reporting: Maintain accurate and up-to-date records of customer information, price lists, contracts, quotations, and order histories. Prepare and submit daily, weekly, and monthly sales reports to management, highlighting performance against targets and identifying trends or areas for improvement.
• Customer Service & Issue Resolution: Handle customer complaints and escalations with a solutions-oriented approach. Coordinate with Quality Assurance, Production, and other departments to investigate issues and implement corrective actions to prevent recurrence.
• Administrative Support: Assist the Sales Manager and sales team in preparing presentations, reports, meeting materials, and customer visit logistics. Ensure all commercial and customer-related information is handled with strict confidentiality and proper filing.
• Compliance & Process Adherence: Follow established company policies, pricing authorities, and sales procedures to uphold operational integrity and regulatory compliance.

Qualifications & Competencies

To excel in this role, you will possess the following qualifications and skills:

• Education: A Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
• Experience: Minimum of 2 years of relevant experience in sales coordination, customer service, or order management, preferably within a manufacturing or industrial environment.
• Technical Proficiency: Hands-on experience with SAP or another ERP system is highly desirable. Strong working knowledge of Microsoft Office Suite, particularly Excel, Word, and Outlook, is essential.
• Language Skills: Fluency in both English and Arabic, both written and spoken, to effectively communicate with diverse stakeholders.
• Core Competencies:
  • Exceptional communication and interpersonal skills to build rapport with customers and internal teams.
  • Strong organizational abilities and the capacity to manage multiple priorities under tight deadlines.
  • Meticulous attention to detail to ensure accuracy in documentation and order processing.
  • Proactive follow-up and coordination skills to drive processes to completion.
  • Resilience and adaptability to thrive in a fast-paced, results-driven environment.