Soft Services Manager

Role Overview

Premium Support Facility Management Ltd (PSFM) is seeking a highly organized and professional Soft Services Manager to oversee and enhance the quality of soft facility management services within our organization. This pivotal role will involve leading a team dedicated to maintaining high standards in office administration, facility coordination, and client relations. The ideal candidate will bring a strategic approach to service delivery, ensuring seamless operations and exceptional support to internal stakeholders and clients alike.

Key Responsibilities

The Soft Services Manager will be responsible for a broad spectrum of duties, including but not limited to:

• Team Leadership and Supervision: Direct and mentor a team of facility management professionals, fostering a culture of accountability, efficiency, and continuous improvement. Ensure adherence to company policies and industry standards.
• Operational Excellence: Oversee daily administrative and facility operations, including office maintenance, supply management, and logistical coordination. Implement best practices to streamline processes and enhance productivity.
• Client and Stakeholder Engagement: Serve as the primary point of contact for internal and external stakeholders, including clients, vendors, and senior management. Build and maintain strong professional relationships to ensure high levels of satisfaction and service delivery.
• Documentation and Reporting: Develop, review, and maintain accurate records, reports, and documentation related to facility management activities. Present actionable insights and performance metrics to senior leadership on a regular basis.
• Vendor and Contract Management: Liaise with external vendors and contractors to ensure timely and cost-effective delivery of services. Monitor contract compliance and performance, addressing any issues proactively.
• Health, Safety, and Compliance: Ensure all soft services operations comply with local regulations, health and safety standards, and company policies. Conduct regular audits and risk assessments to mitigate potential hazards.
• Budget and Resource Management: Collaborate with the finance team to develop and manage budgets for soft services. Optimize resource allocation to achieve operational goals while maintaining cost efficiency.
• Technology and Innovation: Leverage facility management software and digital tools to enhance service delivery and operational transparency. Stay abreast of industry trends and technological advancements to drive continuous improvement.

Core Requirements

To excel in this role, candidates must meet the following qualifications and competencies:

• Education and Experience: Bachelor’s degree in Facility Management, Business Administration, or a related field. A minimum of 5 years of progressive experience in soft services management, preferably within a facility management or contracting environment.
• Leadership and Management: Proven ability to lead and develop high-performing teams, with a track record of delivering exceptional service outcomes in a fast-paced environment.
• Communication and Interpersonal Skills: Exceptional verbal and written communication skills, with the ability to interact professionally with stakeholders at all levels. Fluency in English is essential; proficiency in Arabic is highly desirable.
• Technical Proficiency: Strong command of Microsoft Office Suite (Word, Excel, PowerPoint) and facility management software. Familiarity with CAFM (Computer-Aided Facility Management) systems is a plus.
• Organizational and Analytical Skills: Exceptional attention to detail, problem-solving abilities, and the capacity to manage multiple priorities in a dynamic setting. Strong analytical skills to interpret data and drive informed decision-making.
• Professionalism and Compliance: Commitment to maintaining high ethical standards and adherence to regulatory requirements. Ability to work independently with minimal supervision while collaborating effectively within a team.

Premium Support Facility Management Ltd (PSFM) offers a dynamic and rewarding work environment, competitive compensation, and opportunities for professional growth. If you are a results-driven leader with a passion for excellence in facility management, we invite you to apply and contribute to our continued success.