E-commerce Manager

E-commerce Manager – Drive Digital Growth for a Leading Healthcare Distributor

At Saudi Arabian Drug Store Co. (SADSCO), we are a pioneering multinational distributor with a 70-year legacy in the Saudi healthcare sector. Our portfolio spans pharmaceuticals, nutraceuticals, medical devices, and food supplements, serving government tenders, private hospitals, pharmacy chains, and digital-first e-pharmacy platforms across the Kingdom. As we accelerate our digital transformation, we are seeking an E-commerce Manager to lead the strategic expansion of our online commerce operations, ensuring compliance, profitability, and customer-centric growth.

In this pivotal role, you will oversee the full spectrum of digital commerce for SADSCO’s flagship brands—MARNYS, Pharma Nord, and Hisamitsu/Salonpas—while optimizing performance across major Saudi marketplaces, including Nahdi Online, Amazon, and Noon Health. Reporting directly to the Head of Commercial, you will spearhead the rebuild of SADSCO’s website into a high-performance, tiered e-commerce platform, transforming online traffic into sustainable revenue while adhering to stringent SFDA compliance standards.

Your strategic vision will drive end-to-end digital commerce excellence, from conversion optimization and pricing strategy to customer retention and data-driven personalization. You will collaborate with cross-functional teams—including Supply Chain, Marketing, and Regulatory Affairs—to ensure seamless operations, regulatory adherence, and a seamless customer experience. This role is ideal for a results-driven leader with a passion for scaling digital commerce in a dynamic healthcare landscape.

Key Responsibilities

As the owner of SADSCO’s e-commerce performance, your responsibilities will include:

• Ownership of E-commerce P&L: Set and achieve revenue, margin, and growth targets across all online platforms, ensuring profitability while expanding market share.
• Marketplace Optimization: Manage and enhance SADSCO’s presence on Nahdi Online, Amazon, and Noon Health, focusing on listing quality, competitive pricing, and strategic promotions to maximize visibility and conversions.
• Conversion Funnel Leadership: Identify and eliminate drop-off points across the customer journey—from traffic acquisition to checkout—on both the SADSCO website and marketplace storefronts.
• Pricing Strategy: Develop differentiated pricing models for e-commerce channels while protecting brand equity and maintaining competitiveness in the digital marketplace.
• Website Redesign & Technical Leadership: Define commercial and technical requirements for the rebuild of SADSCO’s e-commerce platform, ensuring a tiered model that supports transactional OTC and supplement SKUs while generating leads.
• Data-Driven Attribution: Implement robust UTM tagging and analytics to measure the contribution of each marketing channel to online revenue, ensuring transparency and accountability.
• Order Fulfillment & Customer Experience: Oversee end-to-end order processing, inventory management, and delivery performance, resolving customer service issues promptly to maintain high satisfaction levels.
• Loyalty & Retention Programs: Design and execute loyalty initiatives to boost customer lifetime value (CLV), leveraging purchase and behavioral data for personalized engagement.
• Digital Acquisition Management: Lead paid digital campaigns (Google Ads, Meta) in partnership with internal or external teams, holding channels accountable for ROAS (Return on Ad Spend) and CAC (Customer Acquisition Cost) targets.
• Regulatory Compliance: Ensure all online listings, promotions, and campaigns comply with SFDA e-pharmacy regulations, collaborating closely with Regulatory Affairs and Pharmacovigilance teams.
• Team & Organizational Development: Build and upskill the e-commerce team while driving broader digital maturity as SADSCO scales its online presence.
• Content & Strategy Development: Develop digital content strategies aligned with SADSCO’s pharmaceutical and supplement portfolio to enhance brand authority and customer engagement.

Qualifications

We are seeking a strategic e-commerce leader with a proven track record in healthcare, pharmaceuticals, or FMCG, with deep experience in the Saudi Arabian digital marketplace. Ideal candidates will possess:

• A Bachelor’s degree in Business Administration, Marketing, or a related field, with an MBA preferred.
• 5+ years of e-commerce management experience, including exposure to pharmaceutical or healthcare digital channels, with hands-on experience in KSA marketplaces (Nahdi Online, Amazon, Noon, etc.).
• Expertise in e-commerce platforms, CMS tools, and analytics, with the ability to translate data into actionable insights.
• Fluency in both Arabic and English, with exceptional cross-functional communication skills to collaborate with diverse teams.
• Commercial and financial acumen, including experience owning a P&L and defending pricing, margin, and growth strategies.
• A customer-obsessed mindset with a focus on driving measurable results in digital commerce.

Join SADSCO in shaping the future of digital healthcare in Saudi Arabia. If you are a visionary e-commerce leader eager to make an impact, we invite you to apply.