Assistant

About Nahdi Medicals

Nahdi Medicals is a dynamic healthcare and pharmaceutical retailer headquartered in Kannur, Kerala, India, dedicated to serving local communities and regional customers with accessible medical products and wellness services. Our mission is to bridge the gap between essential healthcare needs and reliable service, fostering a collaborative environment where patient-centered care and operational excellence thrive. At Nahdi Medicals, we empower our team members to develop skills in healthcare support, customer service, and retail operations, all while contributing to the health and well-being of the communities we serve.

Position Overview

We are seeking a detail-oriented and proactive Assistant to join our team in Medina. This full-time, on-site role is designed to support daily store operations and administrative functions, ensuring seamless workflow and exceptional customer experiences. The Assistant will play a pivotal role in organizing documentation, managing inventory tasks, and assisting with data entry to maintain accurate records. Additionally, the position involves addressing customer inquiries, guiding them to appropriate products or services, and collaborating with pharmacy or medical staff to deliver cohesive support. The role also encompasses scheduling assistance, internal communication coordination, and general office duties to uphold operational efficiency and professionalism.

Key Responsibilities

• Administrative Support: Organize, file, and maintain documentation with precision; perform data entry tasks to ensure accurate record-keeping; and assist in managing inventory levels to meet store demands.
• Customer Service: Address customer inquiries with clarity and professionalism, guide them to relevant products or services, and escalate complex issues to pharmacy or medical staff as needed.
• Operational Coordination: Support scheduling tasks, facilitate internal communication among team members, and assist in coordinating store operations to maintain a smooth workflow.
• Compliance and Quality: Adhere to company procedures, healthcare guidelines, and retail standards to ensure compliance and deliver high-quality service.
• Collaboration: Work effectively in a fast-paced, team-oriented environment, collaborating with diverse colleagues to achieve shared goals and enhance customer satisfaction.

Qualifications and Skills

To excel in this role, candidates should possess the following:

• Administrative Proficiency: Strong ability to perform basic administrative tasks, including data entry, filing, and document organization, with a keen eye for detail.
• Customer-Centric Mindset: Excellent customer service skills, with the ability to communicate clearly, courteously, and professionally in both verbal and written interactions.
• Industry Awareness: A foundational understanding of retail or healthcare environments, coupled with a commitment to accuracy and adherence to guidelines.
• Organizational Excellence: Proven organizational and time-management skills to prioritize tasks effectively and meet deadlines in a dynamic setting.
• Technological Competency: Proficiency in basic computer applications, such as email, spreadsheets, and point-of-sale systems, to streamline daily operations.
• Experience and Education: Prior experience in an assistant, customer support, or clerical role is advantageous. A relevant diploma or secondary/post-secondary education in administration, commerce, or a related field is beneficial but not mandatory.

Why Join Us?

At Nahdi Medicals, we value the contributions of our team members and are committed to fostering a supportive and growth-oriented work environment. This role offers the opportunity to develop skills in healthcare support, customer service, and retail operations while making a meaningful impact on community health. If you are a motivated individual seeking a challenging yet rewarding position, we encourage you to apply and become part of our mission to deliver accessible healthcare solutions.