Technician-Property Systems

Position Overview

We are seeking a highly motivated and detail-oriented Technician-Property Systems to join our dynamic Information Technology team. In this pivotal role, you will be responsible for maintaining and optimizing our property systems, ensuring seamless operations and exceptional guest experiences. The ideal candidate will possess a strong technical foundation, excellent problem-solving skills, and a commitment to delivering outstanding service. This position offers a unique opportunity to contribute to the success of a globally recognized hospitality brand while advancing your career in a supportive and innovative environment.

Key Responsibilities

As a Technician-Property Systems, your core responsibilities will include:

• System Maintenance and Troubleshooting: Diagnose, resolve, and prevent technical issues related to computer software, hardware, peripherals, and network systems. Investigate error messages, correct problems, and terminate malfunctioning programs to minimize disruptions.
• Network and Server Support: Maintain and upgrade computer networks, support server systems, and ensure the integrity of supporting software. Provide network communications support to guarantee uninterrupted connectivity across all property systems.
• Hardware and Software Management: Inspect, test, and maintain technology devices, including workstations, laptops, docking stations, and printers. Install, configure, and modify hardware and software to meet evolving operational needs.
• Data Security and Compliance: Secure backup tapes and computer/telephone rooms. Educate end-users on procedures for protecting Personal Identifiable Information (PII) to uphold data privacy and regulatory compliance.
• User Account Administration: Manage user accounts by setting up, removing, and resetting passwords to ensure confidentiality and proper system access. Provide end-user support to address technical inquiries and enhance user productivity.
• Inventory and Documentation: Maintain accurate inventory of all technology devices and document system configurations, upgrades, and repairs for future reference and audits.
• Collaboration and Communication: Work closely with other IT personnel to troubleshoot complex issues and escalate major problems to vendors or senior technicians as needed. Exchange information effectively using electronic devices and technical manuals to resolve challenges.
• Physical Requirements: Perform tasks such as moving, lifting, carrying, pushing, or pulling objects weighing up to 10 pounds without assistance. Ensure a safe and organized work environment in all technical areas.
• Additional Duties: Fulfill other reasonable job duties as assigned by supervisors to support the ongoing success of the IT department and the property.

Qualifications and Skills

To excel in this role, you should meet the following qualifications:

• Education: High school diploma or G.E.D. equivalent. Additional technical certifications or coursework in IT or related fields are a plus.
• Experience: At least one year of hands-on experience in a technical support, systems administration, or related role. Familiarity with property management systems or hospitality IT environments is highly desirable.
• Technical Proficiency: Strong knowledge of computer hardware, software, and network systems. Experience with system backups, server management, and troubleshooting methodologies is essential.
• Soft Skills: Excellent communication and interpersonal skills to interact effectively with team members and end-users. A proactive approach to problem-solving and a commitment to continuous learning.
• Physical Ability: Ability to perform physical tasks such as moving equipment and working in confined spaces without assistance.

Why Join Us?

As part of Marriott International, you will be joining a global leader in the hospitality industry, committed to fostering an inclusive and diverse workplace. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth. Our associates are our greatest asset, and we celebrate the unique perspectives and talents they bring to our team. Whether you are an experienced technician or looking to start your career in IT, we provide the tools and support you need to succeed.

If you are passionate about technology and dedicated to delivering exceptional service, we invite you to apply and become part of a world-class team that is shaping the future of hospitality.